Service Consultant

Reporting Relationship

This position reports directly to the Service Manager.

Job Summary The Service Consultant plays an integral role in Birchwood Automotive Group achieving the highest level of customer satisfaction after the purchase of a vehicle.

The Service

Consultant is responsible for efficient scheduling of services and repairs while maintaining open and current communication with the customer. Using industry-leading technology and software, they will communicate with varying levels of technical understanding customer repairs and estimated times of repair. The successful candidate will be energetic, conscientious and focused on providing a customer‑centric experience.

Qualifications

Customer Service experience is preferred

Relationship expert with a demonstrated commitment to customer satisfaction

Thrive in a collaborative environment where team support is encouraged

High attention to detail with proven time management and organizational skills

Comfortable leveraging technology for most day to day functions

Previous automotive service or sales experience is an asset

Valid Class 5 driver’s license

What Birchwood Can Offer You

Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success

Full perks package including vacation time, company‑paid extended health, dental/vision coverage, and employee assistance – with flex plan options

RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment





Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus

Career development opportunities & internal promotions

Learning & development opportunities

Wellness program

Corporate discounts & group savings plan

Volunteer program – Dollars for Doing

Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the‑art collision repair centres and four Birchwood Credit Solutions locations.

We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request.

Please email your request to: [email protected]

Birchwood Chevrolet Buick GMC

Department

Service

Employment Type

Full Time

📌 SERVICE CONSULTANT (Winnipeg)
🏢 Birchwood Automotive Group
📍 Winnipeg