Become a Service Desk Analyst with Compugen, where you can use your technical skills to provide vital support in Canada. This role is focused on delivering exceptional customer service and troubleshooting in a hybrid work setting.

The Service Desk

Analyst is responsible for responding to and managing service requests, troubleshooting customer issues, and ensuring a seamless communication process. You will create detailed action plans in the JDE system while collaborating with technicians. Compugen prioritizes creating a human-centered culture that supports personal and skilled growth. Key Responsibilities:

- Handle service requests and prioritize urgent issues
- Provide hardware and software troubleshooting support




- Create cases in the Call Management System accurately
- Assist with parts ordering based on customer needs
- Communicate effectively with management for escalations Requirements:
- 3-5 years in a Helpdesk or call center role
- Technical degree or equivalent experience required
- Bilingual support in English and French is a plus
- A+ Certification or compatible accreditation preferred
- Strong analytical and communication skills Bring your customer service and technical abilities to Compugen and help drive meaningful change in technology.

📌 Service Desk Analyst Position in Canada
🏢 Compugen
📍 Canada