Become a Guest Services Manager at Sheraton Centre Toronto, enhancing guest satisfaction through effective team leadership and front office management. Focus on delivering high-quality operations. In this full-time role, you will support front office functions, ensuring smooth check-ins and exceptional guest interactions. You will work with the front desk team to set performance goals and effectively address complaints, aiming for maximum guest retention and satisfaction. Key Responsibilities:

- Manage daily front desk operations and staff levels
- Train employees in service best practices
- Resolve guest issues promptly and professionally
- Communicate departmental objectives to the team
- Monitor compliance with hotel standards and procedures Requirements:
- High school diploma or GED; 2 years experience in services
- OR a 2-year degree in Hospitality or Business
- Solid leadership and issue-resolution skills
- Ability to foster team cooperation and trust
- Commitment to guest engagement and satisfaction Support Sheraton's mission of exceptional service in Toronto.

📌 Sheraton Toronto Guest Services Manager
🏢 Sheraton Hotels u0026 Resorts
📍 Toronto