Leah Alexandra Jewelry is looking for a passionate, experienced, and highly organized Retail Store Manager to lead our Toronto team at our Yorkdale Shopping Centre location.

This position will be based at our new

Yorkdale Shopping Centre location, anticipated to open in September. Successful candidates must be available to work mall operating hours, including evenings, weekends, and holidays.

We’re seeking a strong leader who thrives in a fast-paced retail environment, is passionate about fashion, jewelry, and elevated customer experience, and has a proven ability to drive operational excellence while developing high-performing teams. This role is ideal for someone who is both people- and process-oriented - balancing sales leadership, team development, inventory management, visual merchandising, and day-to-day retail operations.

About the Role

As a Retail Store Manager, you will:

Lead, coach, and inspire a team of 6 to 8 Sales Associates and Spark Technicians

Oversee all daily store operations, ensuring efficiency, organization, and an elevated customer experience

Create and manage staff schedules to ensure proper coverage, productivity, and alignment with business needs and payroll budgets

Drive sales performance while motivating the team to achieve individual and store goals

Monitor KPIs, conversion, sales trends, and team productivity, implementing strategies for growth and improvement

Lead by example in customer service, professionalism, leadership, and team culture

Build strong client relationships and foster long-term loyalty through exceptional service experiences

Oversee inventory accuracy, stock organization, cycle counts, transfers, replenishment, and loss prevention processes

Ensure visual merchandising and store presentation consistently reflect the Leah Alexandra brand aesthetic

Recruit, hire, onboard, and train new employees while supporting ongoing development and performance management





Conduct regular coaching conversations, team check-ins, and performance reviews to maintain strong morale and accountability

Manage store communication, reporting, and follow-ups with head office and leadership teams

Support operational problem-solving with a calm, solutions-oriented approach in a fast-paced environment

Stay current with jewelry, fashion, styling, and social media trends to keep the store experience fresh and inspiring

Support and guide Spark Technicians to ensure consistent service quality and technical standards

You will also be trained as a Spark Technician, offering our signature permanent jewelry services. Comfort with fine tools and basic jewelry assembly is required.

Key Responsibilities

Lead the team to consistently deliver exceptional customer service and solid sales performance

Manage daily operations including opening/closing procedures, cash handling, task delegation, and execution of store priorities

Create weekly staff schedules and manage time-off requests while maintaining operational efficiency

Monitor payroll hours and staffing budgets to balance productivity and customer experience

Oversee all inventory processes including cycle counts, receiving, transfers, replenishment, accuracy, and loss prevention

Collaborate closely with Retail Operations and leadership teams to support company initiatives

Maintain high standards for visual merchandising, cleanliness, and overall store presentation

Train, coach,



and support employees through ongoing feedback and development conversations

Support hiring and onboarding to ensure strong team culture and performance

Manage store communications, inbox inquiries, and operational follow-ups efficiently and professionally

Handle customer concerns proactively and professionally to maintain strong client relationships

Maintain strong organization, prioritization, and multitasking skills in a high-volume retail environment

Support store launches, events, and broader company initiatives as needed

Qualifications

Minimum 3 years of experience in a fast-paced retail environment

Minimum 2 years of retail management experience leading teams

Fashion, jewelry, or accessories retail experience required

Robust leadership, organizational, operational, and problem-solving skills

Experience with scheduling, payroll management, reporting, and team development

Proven ability to drive sales performance and motivate teams

Strong experience in inventory management and maintaining accuracy standards

Excellent communication skills (written and verbal)

Ability to multitask and prioritize in a quick-paced environment

Passion for customer experience, jewelry, fashion, and team development

Strong understanding of merchandising and premium retail presentation standards

Comfortable working with fine tools and basic jewelry assembly

Shopify and/or permanent jewelry experience is an asset

Self-motivated, adaptable, and solutions-oriented

Flexible availability, including evenings, weekends, and holidays (mall hours required)

Benefits

Paid time off

Store discount

Health Spending Account

Company events

Ongoing opportunities for growth and development

Overtime pay (where applicable)

Creative and supportive work workplace

Opportunity to grow within an expanding Canadian jewelry brand

Compensation

$60,000 - $69,000 per year, based on experience

📌 Store Manager (Winnipeg)
🏢 Leah Alexandra
📍 Winnipeg