Guide customer success initiatives at SITA as a Strategic Customer Experience Lead. Manage key relationships and influence solutions in the aviation landscape. This leadership role focuses on enhancing customer satisfaction and retention strategies across the AMER region.

You will report to the Regional Head of Customer Experience and oversee essential customer success operations, ensuring alignment of services with client goals and organizational priorities. Leverage your skills to drive operational excellence while serving as an advocate for customer needs and ensuring satisfaction. Key Responsibilities:

- Manage a portfolio of high-value customer accounts
- Build and maintain strong executive relationships




- Lead customer success strategies for improved outcomes
- Analyze metrics to identify improvement opportunities
- Champion process optimization for enhanced performance Requirements:
- 7+ years in Customer Success or related fields
- Experience in leading regional customer initiatives
- Proven ability to influence senior leadership
- Strong analytical and operational leadership skills
- Ability to manage complex priorities effectively Drive impactful customer experiences to recent heights with SITA as they shape the future of air travel.

📌 Strategic Customer Experience Lead at SITA (Montreal)
🏢 SITA
📍 Montreal