Position Summary

Temporary Full-Time Appendix D Support Staff, replacement contract position (Immediate to April 18, 2027, with the possibility of extension).

The Support Services Officer supports the delivery and administration of Academic Upgrading (AU) programs within the School of Community Services. This role coordinates administrative and operational activities for full time, contract, and special-project programming while providing responsive, confidential, and student-centred service. Working closely with students, faculty, staff, and external partners, the incumbent supports learner intake, registration, reporting, scheduling, program operations, and quality initiatives to ensure accessible and high-quality programming.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:00 p.m., with three days in office at the 130 Youngs St. in Stratford, and two days remote.

Responsibilities

Program operations and student services

Coordinate logistics for online and in-person program delivery

Respond to program inquiries and provide information related to admissions, registration, attendance, fees, credentials, sponsorships, and student supports

Coordinate the student intake process, including assessments, documentation collection, class placement, orientations, and onboarding activities

Maintain student records, attendance tracking, registrations, waitlists, and learner files

Conduct required student follow-up activities at designated intervals

Coordinate classroom scheduling and maintain program schedules within the Student Information System (SIS)





Monitor course section setup and ensure the accuracy of student and course data

Data management and reporting

Collect, verify, and maintain student information in EOIS-CaMS and other College systems

Monitor data quality and resolve discrepancies

Prepare reports and statistical information for management and Ministry reporting requirements

Collect, analyze, and organize operational data to support planning, scheduling, and space utilization

Maintain records related to registration, achievement, and program completion

Contract administration and special projects

Coordinate administrative activities for external contracts and special projects, including programs such as WSIB, Connect2Skills, and Pre-Apprenticeship initiatives

Track contract-related data and reporting requirements

Coordinate student registration activities and maintain accurate student records

Coordinate staff scheduling, classroom bookings, and course setup activities

Support relationships with external stakeholders and coordinate memberships, as required

Marketing and communications

Monitor program webpages and collaborate with Marketing to ensure content is current

Coordinate the development and distribution of promotional materials, including flyers and program communications

Monitor compliance with Ministry branding and communication standards





Coordinate and participate in recruitment and outreach events

Collect and track student success stories and maintain associated consent documentation

Quality assurance and continuous improvement

Coordinate Program Advisory Committee (PAC) meetings, including scheduling, communications, minute-taking, and document preparation

Support College quality assurance processes and follow-up activities

Coordinate access to and administration of eConestoga course shells for faculty and students

Provide recommendations to support program effectiveness and continuous improvement

Qualifications A two-year diploma in Business Management, Office Administration, or a related field is required

Minimum three years of practical work experience in a busy office environment is required; preferably within an educational organization

Experience entering data in EOIS-CaMS is required

Experience with SharePoint document management is considered an asset

High-level computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, etc.

Ability to collect, manipulate and analyze information and prepare a variety of reports and documents

Superior organizational skills, ability to prioritize work, confidential and professional

Adapts easily and enjoys change, recent projects, and priorities

Ability to meet deadlines and work under pressure with changing directions

Attention to detail and follow-through is critical

Excellent verbal and written communication skills and well-developed problem- solving skills

Ability to initiate action and work independently as well as in a team

Exceptional customer service skills

Initiative, sound judgement, ability to interact with others with tact and diplomacy

📌 Support Services Officer, Community Services (Winnipeg)
🏢 Conestoga College
📍 Winnipeg