Embark on a rewarding career as a Technical Support Associate at 7shifts, focusing on customer satisfaction in the restaurant industry. You'll engage with customers through various channels, troubleshooting issues and enhancing their journey. This role requires 1-2 years of technical support experience, where you'll utilize solid communication skills to respond to customer inquiries promptly.

You'll help clients navigate the platform and identify helpful resources, while also participating in the collaborative efforts of the Support team to resolve issues and improve service. Key Responsibilities:

- First point of contact to resolve customer queries
- Develop educational materials for user onboarding
- Analyze customer challenges and suggest features
- Keep track of software bugs and user feedback
- Collaborate actively within the Support team Requirements:
- 1-2 years in a technical support role
- Strong written and verbal communication
- Experience with web and mobile applications
- Resilient and detail-oriented
- Eager to learn new features and adapt Utilize your problem-solving skills and empathy to enhance customer experiences at 7shifts.

📌 Technical Support Associate at 7shifts (Vancouver)
🏢 7shifts
📍 Vancouver