Become a Technical Support Specialist with OTIP Group of Companies, focusing on IT service excellence. This role emphasizes proactive incident resolution and user satisfaction. As a Technical Support Specialist, your main tasks involve responding to user requests and providing effective resolutions for their technology issues.

You will act as a liaison between end-users and technical staff, and manage the service request database to ensure all records are properly maintained. Your analytical skills will contribute to reducing incident rates and enhancing service quality within the organization. Key Responsibilities:

- Handle user requests through various communication channels
- Analyze user-reported incidents to find root causes




- Communicate efficiently with technical staff
- Maintain and log all service requests and incidents
- Prepare regular reports to manage and evaluate service metrics Requirements:
- Computer science or relevant diploma required
- At least three years of relevant experience
- Advanced skills in Microsoft systems, including M365
- General knowledge in network troubleshooting
- Ability to communicate effectively, French is an asset Enhance your career at OTIP Group by applying technical know-how to support vital services.

📌 Technical Support Specialist at OTIP Group (London)
🏢 OTIP
📍 London