Elevate your technical career with Comtech Telecommunications Corp. as a Senior Customer Service Technician Support in Recent Brunswick, specializing in advanced troubleshooting and network solutions. This senior position engages you in tackling complex technical inquiries, aiding both customers and Tier I & II technicians. You'll be responsible for managing escalations, facilitating customer calls, and ensuring seamless communication across departments.

Your expertise in network technologies will be crucial in resolving issues effectively and efficiently. Key Responsibilities:

- Provide advanced technical assistance to resolve issues
- Host and moderate customer support calls
- Collaborate with engineering to solve escalated tickets




- Review and elevate system configurations for issues
- Conduct on-site visits for detailed troubleshooting Requirements:
- 5+ years in a Network Operating Center or customer support
- Strong expertise in VoIP and IP networking
- Knowledge of Cisco hardware and network configurations
- Proficient with Microsoft Office applications
- Must be fluent in English; French is beneficial Use your skills in customer service and network troubleshooting to support Comtech’s mission for technological excellence in New Brunswick.

📌 Technical Support Lead at Comtech Telecommunications (Fredericton)
🏢 Socket.dev
📍 Fredericton