Transform customer experiences as a Technical Support Engineer at Truelogic. This fully remote position focuses on cloud operations, customer onboarding, and support engineering. In your role as a Technical Support Engineer, you'll blend technical expertise with customer success initiatives while working at Truelogic.

This position is designed for problem-solvers who can navigate complex SQL migrations and technical escalations, ensuring top-tier support. Collaborate closely with Customer Success Managers to translate needs into technical solutions that drive efficiency and satisfaction. Key Responsibilities:

- Facilitate technical onboarding and integration processes
- Oversee customer offboarding and data closure procedures




- Conduct data migrations ensuring integrity and validation
- Address and resolve technical tickets effectively
- Collaborate closely with cross-functional teams for seamless outcomes Requirements:
- Proficient in AWS and core services like S3 and EC2
- Solid Git/GitHub skills for operational workflows
- Excellent English communication abilities
- Knowledgeable about security hygiene and data protection
- Familiarity with support platforms like Jira or Front Become part of Truelogic’s team and utilize your skills to make a significant impact in customer relations and support.

📌 Technical Support Engineer - 100% Remote (Canada)
🏢 Truelogic Software
📍 Canada