Join AlayaCare's technical support team in Montreal as an IT Support I, providing essential support to enhance employee productivity. This in-office role focuses on reliable technology assistance. You will be responsible for answering daily IT requests and addressing various technical issues faced by employees.

This includes everything from setting up hardware to resolving access problems swiftly. Supporting onboarding and offboarding will also be a key part of your duties to ensure a smooth tech transition. Key Responsibilities:

- Manage support requests via Slack and the ticketing system
- Resolve technical issues involving password resets and accounts
- Oversee onboarding/offboarding and associated IT needs
- Maintain global inventory of hardware and track shipments
- Facilitate troubleshooting for all major operating systems Requirements:
- Minimum of 1 year in IT support or similar roles
- Familiarity with Mac, PC, and network issues
- Solid troubleshooting and problem-solving abilities
- Effective communication skills and team collaboration
- Bilingual in English and French is mandatory Elevate your IT support career while making a difference at AlayaCare.

📌 Technical Support Specialist at AlayaCare (Montreal)
🏢 Socket.dev
📍 Montreal