About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race.

We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:

Full-time Permanent

Salary/Hourly Range:

$43.38 - $47.50

Work Details (Days/Hours):

Monday – Friday 35 hours per week

Hybrid Eligible

No

Affiliation:

CUPE Local 79

Division and Department:

Operations

Location:

2735 Victoria Park Av., 495 Wilson Avenue, 49 Lower Jarvis St.

Number of Vacancies:

3

Existing/New Job:

Existing

Grade:

TCHC 6

Vacancy Status

Existing

Candidate List/Eligibility List:

Eligibility List

Please Note: An Eligibility List will be created from this competition and will be in effect for up to six (6) months for any future Temporary and Permanent Tenant Participation Coordinator job positions that may become available.

What we offer In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount;

Non-Hybrid Eligible Job: This position requires the incumbent to be on site everyday and does not offer the opportunity to work from home.

Make a difference

Do you have a knack for working with people? Do you enjoy juggling multiple tasks? Are you a detailed oriented and organized person? If so, we want you!

Working as a Tenant Participation Coordinator at Toronto Community Housing is dynamic and rewarding. You get to work directly within the community, having the opportunity to see how your actions impact the tenants we serve. Some of the responsibilities you will carry out include facilitating meetings.

The objective of this position is to provide administrative support and coordination to the Tenant Participation System and the corporate initiatives supported by the Operations division. In addition, the position is required to perform assigned responsibilities, complex office works and projects in connection with the operation of an efficient, healthy organizational unit.

The individual in the role will be the first line support to the TCHC’s vital tenant engagement initiative. To ensure this, the individual will commonly attend evening meetings and have the ability to perform assigned tasks independently in a fast, professional and accurate manner with very limited supervision while meeting the service standard requirements of the TCHC.

If this sounds like the right fit for you, send us your resume today!

What you’ll do

- Provide administrative support and co-ordination to complex tenant structures including the tenant councils/committees and corporate initiative committees.
- Support tenants in order for them to become more active participants in their communities.
- Prepare detailed forms and presentation materials,



including graphs and charts by using various software applications.
- Exercise a good sense of judgment, a well-developed sense of discretion in handling information relating to tenants, confidential material and provides quality service in accordance to the TCHC service standard requirements.
- Support initiatives that encourage active tenant participation including scheduling meetings with Tenant Council members, community agencies, TCHC Committees and elected officials.
- Assist in preparing budgets, maintain financial records and monitor that expenditures are within established amounts and charged to the proper account; update manager as necessary.
- Administer control over petty cash, prepare/process requisitions for purchases.
- Maintain a comprehensive filing system and implement methods focusing on easy retrieval of information and security of confidential tenant material.
- Perform various clerical and administrative duties assigned by the Managers with the aim of supporting staff to achieve Healthy Communities through accountability to quality services.
- Support the direction of the division through administrative support to the Tenant Participation System structures and committees and Human Rights & Fair Access initiatives.
- Compose/draft preliminary materials to support decision making process by summarizing pertinent information.
- Capture content of complex meetings and prepare minutes in clear and plain language.
- Assist in preparing, manuals, reports, statistical statements, letters, memoranda, minutes and other documents.
- Create detailed reports, presentations, displays and other visual aids using various MS Office applications.
- Schedule meetings and co-ordinates all parts of the meeting including booking space, setting up of the meeting room, ordering refreshments, minute/notes taking and confirmation of meeting to related parties.
- Advise project leaders of deadlines, changes, or revised priorities.
- Prepare and process cheque requisition and requisitions for purchasing.
- Maintain continued awareness of the programs/initiatives, procedures, organizational structure, major operational activities and objectives of TCHC.
- Travel to and works in a variety of locations across the City of Toronto.
- Attend and support evening meetings on a weekly basis.

What you’ll need

- Extensive experience and good track record in providing professional and effective clerical/administrative support to staff at Senior Management/Director/Manager levels.
- Proven experience/history in a progressive and responsible position.
- Able to work independently with minimum supervision and set work priority as appropriate.
- Excellent interpersonal communication skills both written and verbal.
- Ability to work as participating member within a multi-disciplinary team.
- Ability to maintain effective working relationships with staff, external agencies and tenant groups.
- Knowledge and familiarity with the theory and practice of race relations and community development, tenant participation, social housing, TCHC Community Development Action Plan and the structure/operation of TCHC.
- Knowledge in various TCHC policies and procedures and related legislation such as the Charter of Rights and Freedoms, Tenant Protection Act, Freedom of Information Act, etc.
- Be a self-starter and have ability to exercise sound judgement in prioritizing and coordinating the day-to-day routine operation and office activities.
- Proficiency in computerized environment and is confident in MS Office Suite Applications, GroupWise, HMS,



and knowledgeable in other commonly used applications.

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Assessment Process:

Candidates will complete an online/written test and/or computerized written test and a verbal interview. Candidates will need to achieve a score of 70% on each step/assessment to pass. Successful internal candidates will be considered further based on union seniority. In the event there are any changes candidates will be notified prior to the assessment in writing.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our outstanding city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.

📌 Tenant Participation Coordinator - Temporary and Permanent Eligibility List (Toronto)
🏢 Toronto Community Housing or Toronto Seniors Housing
📍 Toronto