Shape the future of quantum computing as the Manager of Service Operations at D-Wave. Oversee service delivery for cutting-edge quantum systems while cultivating a customer-centric culture.

D-Wave is seeking a versatile Service Manager to enhance the performance of its hardware systems. This pivotal position involves leading a multidisciplinary team and ensuring high system uptime and customer satisfaction. Partnering with various teams will allow you to implement best practices and improve service strategy.

Key Responsibilities:

- Coach and develop a collaborative team of service professionals
- Ensure system reliability and customer support
- Formulate service policies alongside engineering teams
- Execute corrective actions and continuous improvement
- Coordinate installation and on-call support for systems

Requirements:

- Bachelor’s degree in relevant engineering disciplines
- 10+ years with complex systems in tech environments
- Proven team leadership and development skills
- Ability to manage multiple priorities effectively
- Robust organizational and decision-making abilities

Manage exceptional service operations at D-Wave and elevate the quantum computing experience.

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📌 Manager of Service Operations at D-Wave (Burnaby)
🏢 D-Wave
📍 Burnaby