Join Google as a Technical Customer Solutions Developer to tackle customer issues head-on. Support high-touch interactions in Austin, TX, or Waterloo, ON.

This mid-level position entails driving customer success through your technical expertise and mentorship. You will work to proactively identify and resolve issues, thus enhancing client relationships and trust. As part of a dedicated team, you will ensure seamless customer experiences by providing 24/7 support and facilitating smooth transitions to Google Cloud services.

Key Responsibilities:

- Diagnose and resolve technical problems for clients
- Collaborate with cross-functional teams to improve Google Cloud
- Document and develop resources for customer support




- Support a global team in providing continuous customer service
- Manage escalations and critical service concerns efficiently

Requirements:

- Bachelor's degree in a technical discipline or equivalent
- At least 3 years' experience in customer-focused roles
- Strong knowledge of web technologies and cloud solutions
- Proficient in programming languages such as Python or Java
- Experience in managing multi-team crisis situations

Drive customer success and enhance product adoption as part of Google Cloud's creative team.

#J-18808-Ljbffr

📌 Technical Customer Solutions Developer, Google (Halifax Regional Municipality)
🏢 Google
📍 Halifax Regional Municipality