The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full-service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Position: Account Director, Multi-Market

Location: Niagara, Toronto, or Ottawa

Department: Sales

Responsibilities: This dynamic position will move between market segments to support our hotels. You would spend time in National Association and then as needs change potentially Corporate or Provincial Association at the Account Director level.

- Proactively soliciting and handling sales opportunities by continued prospecting through telephone solicitations, personal presentations, site inspections, and via correspondence.
- Develop new business, increase and maintain existing accounts.
- Negotiate and close business to achieve and exceed all sales goals.
- Explore marketing & tradeshow opportunities for your market and provide the Director of Sales with detailed perks and cost of participation.
- Exceed client’s expectations.
- Service accounts from initial contact to business booked and confirmed.




- Up-sell groups/conventions whenever possible and cross-sell all Canadian Niagara Hotels properties.
- Create and maintain current and future, accurate, client data base and profiles.
- Represent the Company on sites, FAMs, sales trips and at designated trade shows, provide pre and post reports.
- Attend and become active in industry associations in which membership is confirmed.
- Maintain awareness of business, market and consumer trends, including competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
- Other duties as assigned.

What you’ll need as an Account Director:

Experience: 5+ years related experience in a Hotel Environment

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:

- Excellent written and verbal communication skills, including the ability to deliver professional presentations to existing and prospective clients
- Demonstrated skill in negotiating and closing on critical sales contracts
- Highly developed financial acumen, mathematical skills, high aptitude
- Ability to create and maintain positive relationships with current and prospective clients
- Desire to be part of a winning Sales Team
- Willingness and ability to travel for sales trade shows and sales trips for durations of up to 1 week if needed

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels,



restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D;, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking: Complimentary or reduced-rate parking, based on the specific location.

This is “Where Great Careers Happen” – Join a Team That Empowers You to Make a Difference, Deliver Results, and Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles.

We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

📌 Account Director - Multi-Market (Toronto)
🏢 Canadian Niagara Hotels
📍 Toronto