Key Responsibilities

Payment Processing

- Process scheduled customer payments and verify payment details prior to charging accounts.

- Monitor payment statuses and update records accordingly.

- Investigate and resolve declined or failed transactions.

Accounts Receivable Management

- Maintain accurate customer account records and transaction history.

- Monitor receivable balances and assist with payment follow-ups when required.

- Ensure all transactions are properly documented and recorded.

Refund Processing

- Process approved customer refunds in accordance with company policies.

- Verify payment information before issuing refunds.

- Maintain proper documentation and approval records for all refunds.

Online Payment Processing

- Process incoming online payment requests and transactions.

- Confirm payment completion and update internal systems.

- Communicate payment status with relevant internal teams when required.

Account Adjustments and Service Changes

- Process approved account adjustments, service conversions, or cancellations.





- Update customer records to reflect changes accurately.

- Maintain detailed notes and documentation supporting all adjustments.

Documentation & Record Keeping

- Maintain accurate and organized documentation for all transactions.

- Ensure approvals and supporting documentation are recorded for all account changes.

- Follow internal financial controls and company procedures.

Qualifications

- Diploma or degree in Accounting, Finance, or Business Administration preferred

- 1–3 years experience in Accounts Receivable, Billing, or Accounting

- Experience with accounting or CRM systems

- Strong attention to detail and organizational skills

- Excellent written and verbal communication skills

- Ability to manage multiple tasks and deadlines

Key Skills

- Accounts receivable and payment processing

- Financial record accuracy

- Customer account management
- Problem solving and discrepancy resolution

- Robust administrative and documentation skills

📌 Accounts Receivable Clerk (Ajax)
🏢 Skin Vitality Medical Clinic
📍 Ajax