- Process scheduled customer payments and verify payment details prior to charging accounts.
- Monitor payment statuses and update records accordingly.
- Investigate and resolve declined or failed transactions.
Accounts Receivable Management
- Maintain accurate customer account records and transaction history.
- Monitor receivable balances and assist with payment follow-ups when required.
- Ensure all transactions are properly documented and recorded.
Refund Processing
- Process approved customer refunds in accordance with company policies.
- Verify payment information before issuing refunds.
- Maintain proper documentation and approval records for all refunds.
Online Payment Processing
- Process incoming online payment requests and transactions.
- Confirm payment completion and update internal systems.
- Communicate payment status with relevant internal teams when required.
Account Adjustments and Service Changes
- Process approved account adjustments, service conversions, or cancellations.
- Update customer records to reflect changes accurately.
- Maintain detailed notes and documentation supporting all adjustments.
Documentation & Record Keeping
- Maintain accurate and organized documentation for all transactions.
- Ensure approvals and supporting documentation are recorded for all account changes.
- Follow internal financial controls and company procedures.
Qualifications
- Diploma or degree in Accounting, Finance, or Business Administration preferred
- 1–3 years experience in Accounts Receivable, Billing, or Accounting
- Experience with accounting or CRM systems
- Solid attention to detail and organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and deadlines
Key Skills
- Accounts receivable and payment processing
- Financial record accuracy
- Customer account management
- Problem solving and discrepancy resolution
- Strong administrative and documentation skills