About Us

OM Consulting Inc. is a growing smart-living and consumer electronics company specializing in innovative technology products, including projectors, smart home products, and other consumer electronics. We work with major online and retail sales channels across North America.

We are looking for an After-Sales Service Specialist to join our team and help provide an excellent customer experience after purchase.

Job Responsibilities

Customer Service & Online After-Sales Support

- Respond to customer inquiries and after-sales requests through various online sales channels, including e-commerce platforms, email, and other customer service channels.
- Handle product questions, troubleshooting, warranty claims, returns, exchanges, and other after-sales issues in a timely and professional manner.
- Communicate with customers to understand their concerns and provide appropriate solutions.
- Follow up with customers to ensure issues are resolved and maintain a positive customer experience.
- Work closely with the sales, warehouse, and operations teams to resolve customer issues efficiently.

Return & Product Inspection
- Receive and inspect returned products to identify product condition, defects, missing accessories, or signs of use.
- Test products when necessary to determine whether the issue is related to product quality, operation, or customer use.
- Record inspection results accurately and update the relevant systems or internal records.
- Coordinate with the warehouse team regarding returned products, replacements, repairs, and restocking.
- Identify recurring product or customer issues and report findings to the relevant departments.

Additional Responsibilities




- Monitor customer feedback and identify recurring after-sales issues.
- Provide feedback to the product and operations teams to help improve products and customer service.
- Assist with maintaining positive online customer reviews and overall brand reputation.
- Perform other customer service and operational tasks as required.

Qualifications

- 1+ year of customer service, after-sales service, e-commerce, or related experience preferred.
- Strong communication and problem-solving skills.
- Excellent written and verbal English.
- Comfortable communicating with customers through email and online platforms.
- Good computer skills and ability to learn new software and e-commerce platforms quickly.
- Strong attention to detail, especially when inspecting returned products and documenting issues.
- Organized, responsible, and able to manage multiple customer cases at the same time.
- Experience with consumer electronics or smart-home products is an asset.
- Experience with platforms such as Amazon, Best Buy, Shopify, or other e-commerce channels is an asset.
- Mandarin or Cantonese is an asset.

What We Offer

- Competitive compensation based on experience.
- Employee benefits, group insurance, employee discount etc.
- Full-time, reliable employment.
- Opportunity to work with innovative consumer electronics and smart-living products.
- A collaborative and supportive working environment.
- Opportunities for professional growth and development.

Job Type: Full-time Pay: $45,000.00-$50,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Work Location: In person

📌 After-Sales Service & Customer Support Specialist (Vancouver)
🏢 OM Consulting
📍 Vancouver