Lead Airbnb's Premium Support team as a Supervisor, driving performance and excellence in customer service in both English and French. This role is based in Canada. As a Supervisor, you will manage a dedicated team of customer service ambassadors, enhancing overall service quality while addressing urgent customer issues. This operational leadership position focuses on coaching and developing individuals, fostering a culture of inclusivity and professional growth.
Your role will include implementing strategies to optimize team performance and efficiency. Key Responsibilities:
- Ensure operational excellence among support teams
- Manage high-stakes customer issues and escalations
- Conduct coaching sessions and strategic performance reviews
- Document processes and best practices for team efficiency
- Maintain adequate team staffing and training protocols Requirements:
- 6+ years of customer service experience
- Minimum 3 years in team management
- Bilingual in French and English
- Proven ability in crisis management
- Experienced in data analysis and process improvement Shape the future of customer support with Airbnb, guiding your team to meet and exceed expectations in a agile environment.
📌 Airbnb Supervisor for Premium Support (Canada)
🏢 airbnb
📍 Canada