Join Everforth Apex as an Application Support Incident Manager from Barrie or Scarborough, Ontario. Drive incident management processes for over 1800 banking applications. In this 6-month contract role, you'll be responsible for coordinating responses to high-severity incidents impacting business operations.

Your skills will be crucial in orchestrating complex incident resolution efforts and maintaining alignment across global teams. A proactive and assertive approach will be key in your leadership. Key Responsibilities:

- Manage triage efforts for business-impacting incidents
- Ensure effective communication throughout incident resolution
- Conduct forensics and categorize incidents swiftly
- Facilitate prompt action completion among teams
- Drive to resolution while minimizing business impact Requirements:
- Proven experience in Major Incident Management
- Solid leadership and decision-making skills
- ITIL Certification necessary
- Ability to remain calm under pressure
- Excellent verbal and written communication skills Excel in incident management and elevate the standard of service delivery for Everforth Apex.

📌 Application Support Incident Manager Role (Toronto)
🏢 Apex Systems
📍 Toronto