Join the Front Office team at Sparkling Hill Resort! We have a position available for a service oriented individual for the full-time position of Assistant Front Office Manager. The ideal candidate will be responsible for the supervision and control of all Front Office areas including Front Desk, Reservations and Valet, in coordination with the Front Office Management team.

Perks & Benefits:

Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

- Deeply discounted room rates available to team members
- Discounts on gift shop retail, food and spa treatments
- Extended health benefits
- Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry

Duties and Responsibilities:

- Provide direct supervision of Front Desk Agents, Reservations Agents, and Valet/Bell Persons
- Respond to guest inquiries and requests promptly and courteously
- Count, record, and verify cash deposits.
- Record and distribute gratuities
- Prepare various reports for management
- Have extensive knowledge of Maestro Property Management System in order to coach and train employees
- Respond to internal and external phone calls and emails
- Resolve guest concerns in an efficient and courteous manner
- Assist team members with check ins and check outs, parking and bringing up guest vehicles, answering phone calls, and other duties as needed
- Act as a liaison with other Department Managers and Assistant Department Managers to promote effective communication and efficiency within the resort




- Attend meetings as necessary to represent department, both internally and externally
- Lead team members by example, and be an excellent representation of Sparkling Hill both in and away from the resort
- Scheduling and payroll duties
- Responsible for all aspects of department management in the absence of Front Office Manager
- Other duties as required

Requirements:

- High School Diploma required
- Degree or diploma in hospitality, business, or tourism management preferred
- Demonstrated experience in a management role, preferably in a hospitality workplace
- Ability to supervise, coach, and direct employees in an effective manner
- Proficiency with Microsoft Office and all other necessary systems
- Basic accounting skills
- Excellent communication and organization skills
- Ability to maintain a high level of customer service and professionalism at all times
- Availability for flexible work hours including days, evenings, weekends, holidays, and overtime as needed
- Reliable transportation is essential

Qualified applicants may submit their cover letter and resume to Ms. Toni Williams-Gibbs, Guest Experience Manager. Only candidates selected for an interview will be contacted. Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
- Vision care

Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)

Education:
- Secondary School (required)

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Assistant Front Office Manager (Vernon)
🏢 Sparkling Hill Resort
📍 Vernon