Role Overview

We are seeking a motivated and relationship-driven Associate VIP Account Manager to join our VIP team. In this role, you are an individual contributor, and own and manage a dedicated book of business, building meaningful relationships with high-value players to drive account growth, engagement, and long-term retention. This is a high-touch, communication-heavy position ideal for someone who thrives on daily client interaction and takes pride in delivering a premium customer experience.

This role will be on-site in our office in Vancouver, BC.

Key Responsibilities

- Manage and grow an assigned book of VIP accounts with a focus on increasing account value and player retention
- Maintain a high-volume outreach cadence, including a minimum of 20 outbound calls and 50+ text contacts per day
- Build genuine, lasting relationships with VIP players through personalized, proactive communication
- Develop and execute personalized outreach strategies based on player behaviour, preferences, and performance data
- Execute and promote marketing campaigns and promotions to your book of business, partnering closely with the CRM team to activate campaigns, drive engagement, and maximize account value
- Monitor player activity and performance trends, identifying opportunities for reactivation, upsell, and retention
- Proactively enhance the VIP journey by recommending tailored offers, incentives, and premium experiences




- Provide occasional after-hours support via call/text to maintain strong client relationships
- Represent our brand at exclusive customer events and travel as needed to host and support VIP events, delivering white-glove experiences for top players
- Execute all VIP policies and guidelines, including responsible gaming standards and regulatory requirements

Qualifications and Experience

- Bachelor's Degree in Business, Marketing, Communications, or a related field, or equivalent professional experience in a customer-facing role
- At least 1 year of experience in sales, account management, or a high-touch customer service environment supporting premium or high-value clients

What We're Looking For

- A proactive, ownership-driven mindset with the ability to thrive in a fast-paced, performance-focused environment
- Excellent interpersonal and communication skills with the ability to build trust through authentic engagement
- Solid analytical skills with the ability to interpret player data, behavioral trends, and performance metrics to guide outreach strategies
- A genuine passion for delivering premium, white-glove customer experiences
- Comfort with high-volume daily outreach and a busy, communication-heavy workload

Role Requirements

- Flexibility to work nights and weekends to support player events and engagement initiatives
- Willingness to travel as needed for VIP events
- Availability for occasional after-hours client support

📌 Associate VIP Account Manager (Vancouver)
🏢 Punt
📍 Vancouver