Position: Service Manager

Dealership: Murray Chevrolet Cadillac

Location: Medicine Hat

Classification: Full-Time

Murray Chevrolet Cadillac is proud to be a part of the Murray Auto Group dealership network. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's Service Department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.

The Service

Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work setting and properly managing the assets of the department.

What drives your day-to-day?

- Oversee team members performing vehicle inspections, preparing reports and when, necessary, assists in carrying out these job duties
- Effectively organizes and manages team members, including technicians, advisors and other Service Team Members, to ensure key objectives and service goals are achieved
- Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
- Hiring, training, and managing employees.




- Focus on customer retention by building quality relationships with guests and team members alike.
- Work diligently to uphold OEM standards while protecting company and customer interests
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
- Monitor department operations and client concerns to define patterns and work to improve efficiency
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Control department budgets and other expenses
- Demonstrate and champion a healthy and safe work environment

What are the must-haves…

- 5 years of experience in an automotive dealership Service Department
- 3-5 years of management experience
- Working knowledge of industry standards and practices, including product details and company services offered
- A provincially recognized Journeyman Automotive Mechanic Certificate is an asset
- Experience with service applications with ADP / CDK including dispatch also considered an asset
- A valid driver's license and a safe driving history
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman
- Excellent communication and organizational skills

The Perks.

- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full Please email your resume to [email protected] or drop off in person to 1270 TransCanada Way, Medicine Hat.

📌 Automotive Service Manager (Medicine Hat)
🏢 Murray Chevrolet Medicine Hat
📍 Medicine Hat