Overview

We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will act as the primary point of contact for customers seeking automotive services, ensuring a smooth and efficient service experience. This role requires a blend of mechanical knowledge, customer service skills, and sales acumen to effectively communicate with clients and facilitate their automotive needs.

Responsibilities

- Greet customers promptly and professionally, assessing their service needs.
- Gather detailed information regarding vehicle issues and relay this information to the service department.
- Provide accurate estimates for repairs and services, ensuring transparency with customers.
- Upsell additional services or products that may benefit the customer’s vehicle.
- Maintain accurate records of customer interactions, service requests, and transactions.
- Handle cash transactions and process payments efficiently while ensuring accuracy.
- Collaborate with mechanics and technicians to ensure timely completion of services.




- Follow up with customers post-service to ensure satisfaction and address any concerns.

Skills

- Strong mechanical knowledge related to automotive repair is essential.
- Proven customer service skills with the ability to engage effectively with clients.
- Sales experience, particularly in upselling services or products in an automotive context.
- Ability to handle cash transactions accurately and responsibly.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail in record keeping.

Join our team as a Service Writer and contribute to providing exceptional service that keeps our customers coming back! Job Types: Full-time, Permanent

Pay: $20.00-$27.80 per hour

Perks

- Dental care
- Life insurance
- On-site parking

Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Automotive Service Writer (Winnipeg)
🏢 EK Import Automotive Service
📍 Winnipeg