Who We Are

Located lakefront in the heart of downtown Kelowna, the Kelowna Yacht Club provides our members with top-quality moorage in Canada's largest fresh-water marina.

We offer an unparalleled lakeside experience featuring upscale dining, year-round social programming, and a welcoming community for all ages.

Kelowna Yacht

Club has been supporting boater education and safe, responsible enjoyment of Okanagan Lake since 1945. Our facility is a resource for community partners such as the Canadian Power and Sail Squadron and Adaptive Sailing Association.

SUMMARY OF POSITION The Banquet Server plays a vital role in delivering exceptional guest experiences during events and functions. This position involves providing friendly and skilled service, ensuring accurate order taking and delivery, and maintaining a clean and organized environment.

Banquet

Servers are responsible for event setup, compliance with alcohol service regulations, and providing seamless coordination with team members to ensure smooth operations. With a focus on quality, professionalism, and guest satisfaction, the Banquet Server upholds the highest standards of hospitality, contributing to memorable and successful events.

COMPENSATION

- Full-Time, hourly position ([Insert Rate of Pay per Hour]).
- A 50% Food & Beverage discount.
- A variety of Kelowna Yacht Club perks on the many programs and offerings.
- We offer rewarding Health & Wellness Benefits (min. hours required).

DUTIES & RESPONSIBILITIES

Guest Interaction

- Greet and serve event attendees and members in a friendly and polite manner.
- Acknowledge guests promptly and ensure they feel welcome and attended to throughout the event.
- Answer questions about the event menu,



features, and service offerings accurately.

Event Setup & Preparation

- Verify event setup is accurate and all necessary items are available for smooth service.
- Ensure workstation and tables are properly stocked and organized before the event begins.
- Replenish supplies on tables and in workstations as needed during the event.

Service Excellence

- Provide timely and accurate order-taking and delivery.
- Inspect each plate for appearance, correctness, and presentation before serving.
- Follow up with guests promptly after delivery to ensure quality and satisfaction.

Alcohol Service Compliance

- Adhere to all regulations governing the service of alcohol, ensuring compliance with government codes and policies.
- Monitor guest consumption and follow established procedures for responsible alcohol service.

Cleanliness & Maintenance

- Clean and wipe down all tables, chairs, equipment, and supplies according to Club standards.
- Maintain a clean and organized workstation throughout the event.
- Observe all industry safety standards to ensure a safe environment for guests and staff.

Professional Presentation

- Demonstrate and maintain excellent grooming and uniform standards.
- Represent the Club professionally and uphold its values during interactions with guests and team members.





Team Collaboration

- Work respectfully with colleagues to ensure smooth event operations.
- Assist with other tasks as needed to contribute to a successful event.

Respectful Workplace

- Maintain and promote a respectful, inclusive, and positive workplace culture.
- Ensure lost and found items are handled according to Club policy.

QUALIFICATIONS

- Must be minimum of 19 years of age.
- Previous experience in banquet, catering, or hospitality roles; preferred ideally in a hospitality or private club setting.
- Strong organizational skills with the ability to multitask effectively and problem-solving abilities.
- Proven team player with interpersonal and communication skills to build positive relationships with staff, members, and guests.
- Certification in Serving It Right (or equivalent).
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

KEY ATTRIBUTES

- Self- starter with a proactive and solutions-focused mindset.
- Highly organized, with strong judgment and decision-making skills.
- Passion for delivering exceptional customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Ability to work well in a fast-paced environment
- Exceptionally reliable, trustworthy, and accountable.

Work where there is an opportunity to learn, grow and experience lake life in the Okanagan Pay: $18.25 per hour

Experience

- Banquet Serving: 1 year (required)

Licence/Certification:
- Serving It Right (required)

Work Location: In person

📌 Banquet Server (Kelowna)
🏢 Kelowna Yacht Club
📍 Kelowna