Deliver exceptional technical support as a Tier 1 Technical Support Representative at Beanfield. This role focuses on troubleshooting and provisioning essential residential services including internet and home phone. Join Beanfield, a leading provider in the telecommunications sector, where your problem-solving skills will directly impact our customers' satisfaction.

As a Technical Support Representative, you'll work with advanced networking technologies and provide critical support to residential clients. The role demands a passion for technology and a commitment to ensuring a smooth user experience. Key Responsibilities:

- Provision and support residential services like IPTV and Internet




- Configure and troubleshoot Cisco IOS/XR/XE network infrastructures
- Identify and resolve customer LAN and WIFI issues
- Ascertain trends for potential network escalations
- Collaborate with other departments for comprehensive support Requirements:
- 1-2 years in Telecom tech support roles
- Proficient understanding of TCP/IP and CIDR
- Knowledge of GPON is advantageous
- Familiar with DHCP and static IP assignments
- Bilingual English and French preferred Leverage your technical prowess and customer care skills to enhance user experiences at Beanfield.

📌 Beanfield Technical Support Specialist (Montreal)
🏢 Beanfield
📍 Montreal