Join the Canada’s Ombudsman for Banking Services and Investments as a Bilingual Case Assessment Officer in Toronto. This essential role revolves around case handling and assessment in a hybrid work environment. You will be the first contact for consumers seeking resolutions, assessing cases that demand a keen understanding of the financial sector.

This position offers a blend of customer interaction and detailed case management in both French and English. With strong communication and organizational skills, you’ll play a critical role in preparing cases for investigation while contributing to organizational improvement initiatives. Key Responsibilities:

- Facilitate inquiries via calls and emails
- Analyze complaints for assessment within mandate




- Compose case summaries and out-of-mandate communications
- Identify cases for rapid assessment and systemic trends
- Oversee document collection and consumer data management Requirements:
- Must be bilingual in French and English
- At least two years experience in financial services is preferred
- Exceptional communication skills
- Robust organizational and analytical skills
- Commitment to confidentiality and ethical practices Utilize your bilingual and case assessment skills to support OBSI's mission in Toronto.

📌 Bilingual Case Assessment Specialist at OBSI (Toronto)
🏢 Ombudsman for Banking Services and Investments
📍 Toronto