Deliver outstanding customer experiences as a Bilingual Client Service Specialist in a hybrid role with our Canada Retirement Customer Contact Center. You're the key contact for clients seeking assistance in both French and English, helping them navigate retirement and investment inquiries. This role demands a commitment to service excellence and a proactive approach in identifying client trends.

Your ability to utilize various systems and maintain procedural expertise will be critical in resolving client concerns effectively. Your contributions will enhance client satisfaction across the board. Key Responsibilities:

- Resolve complex inquiries and provide product information
- Assist clients with policy completion and transactions




- Monitor client feedback and recommend improvements
- Ensure compliance with service and quality standards
- Collaborate effectively within a strong team workplace Requirements:
- Bilingual in French and English, fluent in both
- Contact center experience essential
- Strong problem-solving and communication skills
- Attention to detail and ability to prioritize tasks
- Relevant post-secondary education is a plus Drive meaningful client relationships and improve service experiences in a flexible work setting while showcasing your expertise.

📌 Bilingual Client Service Specialist Remote (Montreal)
🏢 Manulife
📍 Montreal