Lead a high-performance bilingual customer service team in a hybrid setting. Drive operational success and team development while managing complex escalations and key performance indicators. We are seeking a Bilingual Call Centre Team Manager with 7-10+ years in customer service leadership.

Your role will include overseeing daily operations, achieving service level agreements, and fostering a customer-focused culture. You will also design and implement training programs to enhance team performance and manage workforce planning effectively. Key Responsibilities:

- Lead and develop a high-volume customer service team
- Oversee daily operations and KPIs, ensuring compliance
- Resolve complex customer escalations and ensure effectiveness
- Design and enhance training and coaching programs
- Analyze performance data, driving continuous improvement Requirements:
- 7-10+ years in a call centre leadership role
- Bilingual in English and French
- Expertise in call centre operations and KPIs
- Proven coaching and leadership skills
- Solid analytical and problem-solving abilities Guide the success of your bilingual team while ensuring operational excellence and customer satisfaction.

📌 Bilingual Contact Centre Team Manager (Vaughan)
🏢 Miele Operations u0026 Payment Solutions
📍 Vaughan