Elevate your career in customer service at iA Financial Group, a top employer in Canada. As a Bilingual Customer Service Representative, you will support policyholders and partners in a non-sales workplace.

In this role, you will engage with clients daily, handling both French and English interactions. You'll respond to inquiries, manage claims, and document processes, all while contributing to a positive team culture focused on continuous improvement. Your strong interpersonal skills will shine through as you assist clients with complex cases and follow-ups.

Key Responsibilities: • Respond to incoming calls and emails from clients • Conduct outbound follow-up calls as needed • Explain processes and document customer interactions • Update client records and manage claims requests • Participate actively in team meetings and idea sharing

Requirements: • Experience in customer service roles • Bilingual in French and English for client communications • Strong teamwork and interpersonal skills • Ability to use various software applications • Comfort in fast-paced environments

Support iA's mission and enhance your customer service skills while working in a collaborative environment.

📌 Bilingual Customer Service Representative at iA (Winnipeg)
🏢 Iaawg
📍 Winnipeg