Join GreenShield as a Bilingual Customer Service Supervisor, guiding a talented team towards achieving outstanding service levels. This role emphasizes employee engagement and operational excellence. As a Bilingual Customer Service Supervisor at GreenShield, you'll be instrumental in shaping the performance of your team within the Contact Centre.

You will lead around 15 Customer Service Representatives while promoting a culture centered on accountability and quality service. This role requires adept communication skills in both French and English to support a diverse and engaging workplace. Key Responsibilities:

- Supervise and develop Customer Service Representatives
- Build a culture of accountability and quality standards




- Lead coaching initiatives and performance evaluations
- Manage shift schedules and workforce planning
- Tackle any employee relations issues proactively Requirements:
- 3-5+ years in a leadership role in customer service
- Experience in performance management and employee coaching
- Fluency in both French and English is mandatory
- Background in a unionized workplace is preferred
- Familiarity with collective agreements and employee relations Lead your team in delivering exceptional service while fostering a positive workplace culture at GreenShield.

📌 Bilingual Supervisor for Customer Service (Windsor)
🏢 Green Shield Canada (GSC)
📍 Windsor