Part of a community that connects across the globe. We’re hiring a Business Analyst, Fan Care Community to join EA’s Fan Care Community organization.

EA’s Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game, we support fans across their EA experiences. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We strive to make EA known for taking care of its fans. We’re fans taking care of fans and people talking to people.

We're looking for a Business Analyst, Fan Care Community to transform community and fan experience data into actionable insights that support Fan Care Community strategies. Sitting at the intersection of strategy and execution, you'll analyze fan behaviors, community health, and business performance to identify opportunities that improve fan experiences and drive better outcomes across EA's games and services.

Success in this role means delivering insights that improve community engagement, fan experiences, operational efficiency, and business outcomes.

You will report to the Director of Programs and Planning and work with key stakeholders in the Community and Fan Intelligence organizations.

Analyze community health, engagement, growth, and sentiment across owned and social channels.

Identify emerging player trends, concerns, and opportunities through quantitative and qualitative analysis.

Develop reporting frameworks that measure community program effectiveness.

Partner with Community leaders to measure and optimize the impact of community initiatives and campaigns.

Analyze fan experience data from multiple tools and sources to understand fan behaviors and needs

Present findings and recommendations to stakeholders, helping drive data-informed decisions and prioritization.

Evaluate business processes, anticipate requirements, and uncover areas for improvement

3+ years of experience in business analytics, community analytics, customer experience analytics,



or a related field.

Experience translating fan feedback and behavioral data into actionable recommendations.

Advanced knowledge of community measurements, metrics, and tools

Advanced knowledge of customer support strategies and tools

Excellent planning, organizational, and time management skills The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting.

Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

Victoria) *$77,700 - $107,900 CAD vacation (3 weeks per year to start)

paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a current child (12 weeks for maternity, and 4 weeks for parental/adoption leave)

extended health/dental/vision coverage life insurance disability insurance retirement plan to regular full‑time employees

Certain roles may also be eligible for bonus and other incentive programs.

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law.

EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #

📌 Business Analyst, Fan Care Community (Vancouver)
🏢 Electronic Arts (EA)
📍 Vancouver