Business Analyst

About the Role The team is seeking a highly motivated Business Analyst who is passionate about automation, governance, and responsible innovation. You will play a critical role in ensuring that every automation, application, and AI use case entering our pipeline is complete, compliant, and aligned with client's governance standards before progressing through security, privacy, and stakeholder approvals.

As the bridge between business stakeholders, citizen developers, platform teams, and governance groups, you will help transform ideas into scalable, secure solutions while protecting the organization against application sprawl, duplicate solutions, inconsistent data practices, unmanaged integrations, and security risks.

This role combines business analysis, governance oversight, stakeholder management, and Power Platform expertise. Success requires strong analytical skills, the ability to challenge assumptions, and the confidence to hold teams accountable to established governance processes.

Your future duties and responsibilities

What You'll Be Responsible For

1. Intake, Analysis & Qualification . Analyze, document, and evaluate automation, application, and AI use cases submitted to program.

. Work closely with requestors to understand business objectives, current state processes, expected benefits, and success measures.

. Ensure all required information is complete, accurate, and validated before a use case progresses to the next stage.

. Review use case documentation, business requirements, audience definitions, ownership information, and supporting artifacts to ensure they are governance ready.

. Identify gaps, inconsistencies, missing information, or potential risks early in the intake process.

. Challenge assumptions and ensure the proposed solution aligns with business needs and platform capabilities.

2. Governance & Compliance Oversight . Act as a governance gatekeeper throughout the intake and approval lifecycle.

. Prepare and coordinate deliverables required for security, privacy, compliance, architecture, and governance reviews.

. Ensure all use cases comply with Client standards, Power Platform governance requirements, and enterprise policies.

. Provide clear direction to business teams on governance expectations and approval requirements.

. Prevent unsupported, non compliant, or high risk implementations from progressing without appropriate mitigation.

. Promote responsible adoption of automation, AI, and low code technologies while balancing innovation and risk management.

3. Power Platform & Delivery Enablement . Leverage your understanding of Microsoft's Power Platform ecosystem, including:

o Power Automate o Power Apps o Power BI o Copilot Studio

. Collaborate with platform administrators and technical teams regarding:

o Environment strategy o Data Loss Prevention (DLP) policies o Connector governance o Security and access management o Licensing considerations

. Support the development and continuous improvement of intake processes, approval workflows, and governance practices.

. Contribute insights that improve platform adoption while maintaining enterprise controls.

4. Stakeholder Management & Delivery Coordination . Serve as the primary liaison between business units, citizen developers, platform teams, CorpSec, and governance stakeholders.

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Build robust relationships and establish credibility with stakeholders across the organization.

. Drive accountability and ensure stakeholders complete required activities in a timely manner.

. Follow up proactively with requestors to obtain missing information and keep initiatives moving forward.

. Facilitate discussions, resolve ambiguities, and guide teams toward compliant solutions.

. Communicate complex governance and technical concepts in a way that is easily understood by non technical audiences.

5. Risk Identification & Continuous Improvement . Assess proposed solutions for security, compliance, operational, and adoption risks.

. Recommend enterprise compliant approaches and alternatives when risks are identified.

. Define and track key intake and governance metrics, including:

o Intake cycle time o Approval lead time o Compliance completeness o Rejection and remediation rates o Throughput and adoption metrics

. Identify opportunities to streamline governance processes while maintaining appropriate controls.

. Contribute to the ongoing maturity and evolution of Client's Automation at program.

6. Education & Responsible Adoption . Educate business users and citizen developers on governance expectations, best practices, and platform standards.

. Promote responsible automation and AI adoption across the organization.

. Help teams understand not only what requirements exist, but why they matter.

. Foster a culture where innovation, security, compliance, and operational excellence coexist.

Required qualifications to be successful in this role

Qualifications

Experience

. 5+ years of experience as a Business Analyst, Product Analyst, Process Analyst, or similar role.

. Proven experience gathering requirements, analyzing business processes, and documenting business needs.

. Experience working in governance, compliance, security, risk management, digital transformation, or enterprise technology environments.

. Experience navigating large, complex organizations with multiple stakeholders and competing priorities.

Technical Skills

. Strong understanding of the Microsoft Power Platform ecosystem.

. Familiarity with application development concepts, integrations, data management, and automation technologies.

. Understanding of governance, security, privacy, risk management, and compliance principles.

. Knowledge of low code/no code development and Citizen Development programs.

. Experience with Power Platform governance frameworks, CoE practices, DLP policies, or environment lifecycle management is considered an asset.

. Experience working alongside professional development teams is considered an asset.

________________________________________Key Competencies

. Exceptional analytical and problem solving abilities.

. Strong attention to detail and quality.

. Ability to identify missing information and ask the right questions.

. Effective stakeholder management and influencing skills.

. Comfortable enforcing governance requirements while maintaining positive working relationships.

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Strong organizational and follow through skills.

. Excellent written and verbal communication skills.

. Ability to balance innovation, velocity, pragmatism, and governance rigor.

. Self starter with a proactive mindset and strong sense of ownership.

What Sets You Apart

. You naturally seek to understand the "why" behind every request.

. You are comfortable challenging use cases when information is incomplete or risks have not been adequately addressed.

. You know how to navigate organizational complexity and bring stakeholders together toward a common objective.

. You have the confidence to enforce governance standards while remaining a trusted advisor.

. You understand that governance is not about creating barriers; it is about enabling safe, scalable, and sustainable innovation.

. You are passionate about helping organizations realize the full value of automation and AI while ensuring security, compliance, and operational excellence.

Language Requirements

Bilingualism (English and French) is essential, both written and spoken.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000–$135,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Business Analyst (Power Platform) (Toronto)
🏢 CGI
📍 Toronto