Business Analyst, Toronto Business Unit: Fitch Ratings Category: Data & Analytics Date Posted: Aug 20, 2026 BRM - Revenue Enablement (Fitch Ratings) is currently seeking a Business Analyst based out of our Toronto office. BRM's global Revenue Enablement Team is tasked with ensuring that Fitch Ratings' Business & Relationship Management team (BRM) has the right resources, messaging, content, and tools in place to work more effectively. The team seeks to improve BRM's ability to spend more time on revenue and value-generating activities and less time on admin-related tasks, with a focus on process improvement, technology adoption, reporting, content, training, and stakeholder communications.

We're looking for a Business Analyst to support the bridge between BRM teams and technical delivery groups. In this role, you will develop strong subject matter knowledge across these business areas while supporting requirements gathering, documentation, project coordination, testing, and stakeholder communication. You will help translate business needs into clear user stories, acceptance criteria, process flows, and supporting documentation so that technical teams can deliver practical enhancements.

Partnering with BRM colleagues, development teams, QA, infrastructure teams, and business stakeholders, you will support platform improvements that reduce administrative burden and help BRM teams work more effectively. Build your business analysis skills in a role that combines requirements gathering, process improvement, project coordination, and stakeholder engagement.

High Visibility: Work with BRM teams and technical delivery groups on enhancements that support revenue enablement, operational efficiency, and better user experiences.

Amazing Team: Collaborate with commercial and technology stakeholders across multiple organizational levels in a supportive, rapid-paced environment Support the gathering and documentation of business requirements across multiple BRM sectors. Participate in stakeholder discussions, discovery sessions, and workshops to understand business needs, capture key points, and help turn them into clear user stories, acceptance criteria, process flows, and supporting documentation.



Work with senior colleagues, stakeholders, and technical teams to validate requirements and confirm next steps.

Project Coordination & Delivery Support: Assist with the coordination of projects, enhancements, and change requests from discovery through delivery. Help maintain Jira tickets, timelines, documentation, actions, and status updates. Follow up with stakeholders and technical teams to clarify requirements, track progress, support issue resolution, and elevate blockers where appropriate.

Provide clear updates on assigned workstreams, ask questions to understand business priorities, support stakeholder walkthroughs or demos, and help ensure users are prepared for testing, feedback, and upcoming changes.

Process Improvement & Learning: Support the identification of process improvements, platform enhancements, and opportunities to make day-to-day work easier for BRM teams.

Experience as a Business Analyst, Project Coordinator, Business Support Analyst, or similar role, preferably in financial services, fintech, technology, or a commercial environment Some exposure to gathering, documenting, or supporting business requirements for technology, process, reporting, or operational improvements Exposure to, or interest in, Agile/Scrum delivery environments Comfortable using Microsoft Office tools, including Excel, PowerPoint, Word, and Forms Interest in financial services business processes and willingness to build subject matter knowledge across multiple sectors Good written and verbal communication skills, with an interest in learning how to communicate between business and technical teams Ability to work collaboratively with business and technology stakeholders, ask questions, follow up, and elevate where support is needed Experience supporting workshops, demos, UAT sessions,



or stakeholder walkthroughs Willingness to develop subject matter expertise across multiple BRM sectors and business processes Understanding of software development lifecycle (SDLC) and Agile methodologies Experience creating process flows, wireframes, and technical specifications Experience with data analysis and reporting Examples of helping improve processes, documentation, communication, or delivery tracking Empathy for understanding pressure points for both business and technical teams Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community Should you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. Expected base pay rates for the role will be between $131000 and $159000 Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors.

Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch. #

📌 Business Analyst, Toronto
🏢 Fitch Group
📍 Toronto