We are in search of a professional and qualified retail store manager who is passionate about creating a unique, customer-focused environment. The store manager is the operations leader and partners with ownership, sales manager and supervisors; must be proficient in all aspects of the business. From hiring & training knowledgeable associates, overseeing efficient and accurate inventory, to establishing and maintaining a positive customer sales experience, you will set the standard of success within our store.

We are looking for a motivated individual who loves to meet new people, cultivate relationships and is excited to learn more about this up and coming industry.

Key Accountabilities:

Sales and Customer Service:

- Execute Cannabis and accessories selling strategies.
- View sales reports and communicate with the team to identify sales trends and potential inventory requirements.
- Direct and motivate employees to attain personal sales goals.
- Providing an enjoyable, full-service shopping experience to customers.
- Provide complaint resolution to ensure satisfaction of all customers
- Utilize customer and team member feedback to readily implement changes to improve the customer experience

Operational:

- Hire sales associates, supervise and manage employees
- Assist in building weekly or bi-weekly staff schedules.
- Maintain store compliance with the provincial regulations set by the AGCO. Train all team members on work procedures and policies so that everyone understands what's required to meet the SOP.
- Operate the store within the guidelines of AGCO Cannabis rules and regulations.
- Manages the inventory receiving process.
- Perform all daily opening and/or closing procedures.
- Implement and oversee security, reporting and cash management procedures related to opening and closing the store.
- Supply Ordering – all store, office, and shipping supplies.
- Ensure all expired/damaged/returned product is logged and disposed of according to provincial regulations.
- Provide daily communication correspondence to team members as needed




- Maintain a clean and organized work workplace.

Leadership

- Operations Manager works in tandem with supervisors and sales associates, executing all operational and standards set forth by the company serving as a leader to the store team. Responsibilities include; assisting with floor coverage, processing of client purchases, as well as opening and closing the store.
- Responsible for creating a positive and united work environment among all staff.
- Train new hires and existing staff on all operating policies and procedures.
- Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking.
- Coach team members and provide positive and constructive feedback so that they grow professionally.
- Complete annual performance appraisals for all associates.
- Enforce store policies / procedures and necessary disciplinary action
- Be accessible and responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts.

Experience and Qualifications:

- Minimum two years of experience in Retail management role
- Cannabis, Liquor, Hospitality and/or Healthcare experience is preferred.
- Previous nightclub or bar management experience would be an asset.
- Experience in Health and Safety, Education and facilitating training would be considered a strong asset
- Post-Secondary education
- Must pass a Criminal Record Check
- Must pass a Comprehensive Background Check
- Working knowledge of regulations as it pertains to the selling of Cannabis in Ontario
- Strong interpersonal, communication, organization and execution skills.
- Ability to use POS system and its inventory management functions
- Ability to maintain composure under pressure
- Working knowledge of recreational and/or medical cannabis an asset

Job Types: Full-time, Permanent Pay: $45,000.00-$50,000.00 per year

Benefits

- On-site parking
- Store discount

Ability to commute/relocate:
- Smiths Falls, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Retail management: 3 years (required)
- Cannabis Retail: 2 years (required)

Work Location: In person

📌 Cannabis Retail Store Manager (Smiths Falls)
🏢 HighLife Cannabis
📍 Smiths Falls