We are seeking an energetic and organized Full time Cash Supervisor to oversee our front-end operations at the Chinook location. In this role, you will assist with the supervision of the cash team, ensure seamless checkout experiences for our guests, and maintain an inviting front-end environment. This position will be scheduled from Sunday to Thursday.

WORK PERFORMED

DAILY SUPERVISION

Planning and delegating the work of Cashiers including the scheduling of daily shift rotations to ensure all Cashiers are appropriately relieved when necessary and to ensure task variety to the team

Schedule daily breaks of Cashiers

Train new Cashiers and provide on-going training to members of the department

Setting expectations of performance and providing feedback to Cashiers in the moment regarding customer interactions and to ensure their compliance with cash procedures and best practices

Actively managing the work of Cashiers by engaging with them, assessing and supporting them and providing tools for development

Enforce policy adherence

Other duties as required

TILL OPERATIONS

Facilitate final purchase or returns of goods from store by efficiently and quickly ringing through customer transactions

Order and receive cash

Preventative maintenance of compu-safe

Ensure pricing is correct

Problem solving and reporting any issues with tools provided for role including till and pin pad

Carefully bag, box, or wrap customer purchases

Redeem coupons

Receive payment by cash, debit cards and credit cards

Issue receipts, bag credits, or change due to customers.

Maintain clean and orderly till areas.





Adhere to a strict set of policies and procedures as outline by Community Natural Foods such as customer service, transactions, discounts and cash handling

Other duties as required

CUSTOMER SERVICE

Greet customers entering the stores and at the tills. Engage with customers in accordance with their interest, being attentive to their needs

Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.

Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support in-store events

Oversee the Customer Service desk and all questions/comments from customers at the Customer Service Desk

Communicate with customers and members of the public with high level of professionalism and with a positive and friendly nature.

Answer customer questions as well as possible, and when answer is unknown work with customer to find a solution/answer

Utilize best practices when handling cash and other payment methods to ensure positive overall interaction

SUPERVISION RECEIVED

Reports to the Cash and Events Manager; work is reviewed in terms of achievement of daily goals and application of knowledge,



skills, abilities and attitude

QUALIFICATIONS

High School diploma preferred

1‐2 yeas of retail experience

Exceptional customer service skills

Proven numerical literacy

High EQ – developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times

Friendly, positive attitude and high energy

Perceptive, attentive and detail oriented

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

Technical aptitude – developed competency with POS, computers

Quantitative skills required for cash handling

Trouble shooting and problem solving mindset

Exceptional conflict resolution ‑ willingness to directly address concerns when they arise

Self motivated

Excellent organizational skills

Time management skills

High personal ethics and integrity

Ability to work well under pressure

Product knowledge and sales skills

Dependability

ESSENTIAL JOB FUNCTIONS

Stand and walk for extended periods of time.

Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.

Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.

Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.

Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

Requirement to clearly see small detail on screen, paper and labels

📌 Cash & Events Supervisor (Winnipeg)
🏢 Community Natural Foods
📍 Winnipeg