Position Overview The consultant will develop and deliver strategic and tactical change management plans, communications, stakeholder engagement strategies, and training approaches to increase user awareness, adoption, engagement, and effective utilization of the platform.

The role will assess organizational readiness and adoption levels, identify barriers to effective system usage, and develop strategies that support sustained behavioral change and improved business outcomes. The consultant will work closely with business stakeholders, product teams, governance bodies, project managers, and other project resources to support current functionality, business process changes, product releases, and continuous improvement initiatives.

Key Responsibilities

- Develop and implement organizational change management strategies, plans, and frameworks.
- Provide change management expertise, consultation, guidance, and coaching to leaders, teams, and stakeholders.
- Support leaders and teams in understanding the people-side impacts of organizational change.
- Act as a visible coach and change champion throughout transformation initiatives.
- Collaborate with project managers, business analysts, process improvement specialists, change consultants, and leadership.
- Develop stakeholder assessments, communication plans, sponsor roadmaps, training plans, and resistance management strategies.
- Lead stakeholder identification, analysis, engagement, and alignment activities.
- Identify potential risks and resistance to change and develop mitigation strategies.
- Conduct organizational readiness and change impact assessments.
- Develop strategies to improve user adoption, engagement, utilization, and business outcomes.
- Establish and administer measurement frameworks to track adoption, utilization, proficiency, and change effectiveness.
- Support knowledge transfer, continuous improvement, and the long-term sustainability of implemented changes.
- Facilitate workshops, consultations, presentations, and stakeholder engagement sessions.
- Influence stakeholders at all organizational levels and build consensus around change initiatives.

Required Qualifications Change Management





- Minimum 10 years of organizational change management experience.
- Minimum 5 years supporting enterprise business changes and/or digital transformation initiatives.
- Demonstrated experience leading change management initiatives for enterprise-wide business changes, CRM solutions, and/or digital platforms.
- Experience developing and executing change management strategies and plans.

- Experience conducting

- Organizational readiness assessments

- Stakeholder impact assessments

- Change impact analyses

- Change risk assessments
- Experience developing user adoption and engagement strategies for enterprise applications.
- Experience identifying adoption barriers and developing strategies to improve user uptake, engagement, and business outcomes.
- Experience supporting implementation of new product features, enhancements, releases, and functionality upgrades.
- Experience with recognized change management methodologies such as Prosci ADKAR, ACMP, Kotter, or equivalent.
- Certification in Prosci, CCMP (ACMP), or equivalent methodology.

Stakeholder Engagement & Communication

- Strong stakeholder engagement, communication, facilitation, and relationship-building skills.
- Demonstrated ability to build consensus and align business, operational, technical, and executive stakeholders.
- Experience developing stakeholder engagement strategies.
- Experience developing communication strategies and plans for enterprise solutions and business process changes.
- Ability to create communication materials such as:

- Executive briefings

- Presentations

- Newsletters

- FAQs

- User guides

- Release communications

- Change updates
- Experience facilitating stakeholder consultations, workshops, focus groups, interviews, and feedback sessions.
- Experience developing learning and training strategies,



including role-based training, practical demonstrations, and videos.
- Ability to communicate complex technical and business concepts to technical and non-technical audiences.
- Experience advising project teams and business leaders on communication, engagement, and adoption strategies.

Governance & Measurement

- Experience establishing governance structures, steering committees, working groups, executive committees, and formal approval processes.
- Experience establishing KPIs and performance measures for:

- User adoption

- Stakeholder engagement

- Business readiness

- Change effectiveness
- Ability to use quantitative and qualitative data to assess adoption trends, user behavior, and continuous improvement opportunities.
- Experience developing executive reports, dashboards, and progress updates.
- Experience conducting post-implementation reviews and lessons-learned assessments.
- Experience working within complex governance and accountability environments.
- Understanding of public-sector service delivery, privacy, accessibility, compliance, and stakeholder management considerations.

Must-Have Requirements

- Experience leading change management initiatives supporting enterprise-wide business changes, CRM solutions, and/or digital platforms.
- Experience assessing user adoption challenges, identifying barriers, and developing strategies to improve adoption and engagement.
- Experience using recognized change management methodologies such as Prosci ADKAR, ACMP, Kotter, or equivalent.
- Strong experience building consensus and stakeholder alignment across business, operational, technical, and executive groups.
- 10+ years of organizational change management experience.
- 5+ years supporting enterprise business changes and/or digital transformation initiatives.

Nice-to-Have

- Experience working within the Ontario Public Service (OPS) or comparable public-sector organizations.
- Experience working in complex governance and accountability environments.

Work Arrangement This is a fully onsite role requiring the consultant to work from the designated Toronto OPS office 5 days per week.

📌 Change Management Consultant (Toronto)
🏢 Teckhorizon
📍 Toronto