The client offers all in one cloud based solutions that simplify Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our associates help thousands of clients pay their employees across different industries. In this role, you will contribute to the success of local businesses within a dynamic team of more than 700 professionals serving over 70,000 clients!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

Work environment recognized as one of the best in Canada (Great Place to Work certified)

Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job related studies

Career development supported by a professional development plan

Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us

Benefits that fit your needs: flexible insurance plan, telemedicine, and more!

Functions And Responsibilities The Training Manager is responsible for the operational execution, leadership, and management of training activities. They translate the Director's strategic direction into concrete actions and oversee the day to day operations of the department by engaging associates to achieve performance, quality, and efficiency objectives.

They oversee the planning, coordination, and quality of training activities, as well as the continuous evolution of training content and practices. They ensure that training activities address identified needs and support the development of knowledge and skills.

They implement organizational direction within their team while fostering associate development and ensuring compliance with organizational policies. They act as a frontline manager and serve as the link between the strategy defined by the Director and the operational execution of training activities.

On a typical day, you will perform the following responsibilities:

Operations Management

Plan, coordinate, and supervise training activities to ensure effective and consistent delivery

Establish priorities and allocate resources based on training needs and organizational priorities

Monitor activities, performance indicators, and team objectives

Ensure the quality, consistency, and uniform application of training processes and practices

Oversee the development, review, and optimization of course plans, content, tools, and training materials

Ensure training content remains current based on changes to applications, processes, and needs

Understand and monitor dashboards and prepare required management reports

Identify gaps and implement appropriate corrective actions

Coordinate training activities related to changes,



production releases, and current functionalities

Participate in the implementation of new training related processes, tools, or technologies

Promote the optimal use of digital tools, automation solutions, and emerging technologies.

Quality and Continuous Improvement

Monitor the quality and effectiveness of training activities

Analyze results, participant feedback, and other available data to identify improvement opportunities

Implement actions required to continuously improve training content, methods, and the training experience

Collaborate with various stakeholders to identify and prioritize training needs

Identify and contribute to continuous improvement and transformation initiatives within the department

Promote the sharing of best practices and the standardization of training approaches

Ensure compliance with policies, procedures, and standards applicable to activities under their responsibility.

Associate Management

Lead, engage, and support associates under their responsibility

Provide regular coaching to develop skills and foster continuous improvement

Establish individual objectives, monitor progress, and conduct performance evaluations

Be responsible for succession planning

Contribute to achieving associate satisfaction and retention targets

Plan schedules, availability, and replacement needs to ensure continuity of activities

Participate in the recruitment, selection, onboarding, and integration of new associates

Manage performance, disciplinary, and employee relations matters in collaboration with the Director

Foster a respectful, inclusive, collaborative, and engaging work environment.

Financial Management

Understand day to day factors that have a financial impact on team activities

Understand operational budgets and ensure the efficient use of human, financial, and technological resources.

Position Requirements

College diploma (DEC) in Business Administration, Human Resources, Training, Education, or a related field, or any other relevant combination of education and experience

Relevant experience in training, skills development, or a related field

Experience in a team management or supervisory role

Demonstrated ability to contribute to the development of team members

Good understanding of training, skills development, and learning principles

Strong analytical and synthesis skills,



as well as well developed organizational and planning abilities

Ability to manage multiple priorities and coordinate different activities simultaneously

Ability to analyze results and implement required improvement actions

Results oriented, with a strong focus on continuous improvement

Strong communication skills and ability to collaborate with various stakeholders

Advanced proficiency in the Microsoft Office suite

Excellent proficiency in both French and English, written and spoken

Personal competencies: leadership, communication, collaboration, results orientation, problem solving, and adaptability

Demonstrate openness to emerging technologies, particularly artificial intelligence, and act as a change ambassador by promoting their adoption within the team.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Chef(fe) de service, Formation (Montreal)
🏢 CGI
📍 Montreal