Role Overview The primary objective of this position is to strengthen client relationships, increase client retention, identify new business opportunities, and ensure clients receive maximum value from ITC Networks' services.

Key Responsibilities

Customer Success (60%)

- Conduct quarterly business reviews with clients.
- Coordinate technology roadmap and budgeting discussions.
- Monitor customer satisfaction and identify at-risk accounts.
- Manage onboarding of new managed services clients.
- Ensure service delivery aligns with client expectations.
- Identify opportunities to improve client environments.
- Act as the primary relationship manager for assigned accounts.

Business Development (40%)

- Generate leads through networking, referrals, and outreach.
- Attend local business and First Nations networking events.
- Prepare proposals and service presentations.
- Identify opportunities for up selling:

Microsoft 365

Cybersecurity

Managed Services

Backup & Disaster Recovery

VoIP





Cloud Infrastructure

- Maintain CRM records and sales pipeline.
- Assist with marketing campaigns and follow-up activities.

Ideal Candidate Profile

- 3+ years of B2B sales, account management, or customer success experience.
- Robust relationship-building skills.
- Comfortable discussing technology with business decision-makers.
- Experience with managed IT services, SaaS, telecommunications, or cybersecurity is an asset.
- Excellent written and verbal communication skills.
- Able to work independently and manage multiple priorities.

Compensation Structure Base Salary: $60,000 - $85,000

Pay: $60,000.00-$85,000.00 per year

Benefits

- Extended health care

Experience:
- Technical sales: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Client Success & Growth Manager (Delta)
🏢 IT Connect Holdings
📍 Delta