Job Overview

We are seeking a dynamic, organized, and people-focused Clinic Manager / Front Desk Manager to join our busy and growing wellness clinic in Vaughan. This is a hands-on leadership position where you will oversee daily clinic operations while actively working at the front desk and interacting with patients.

The successful candidate will play an key role in creating an exceptional patient experience, supporting our Registered Massage Therapists and front-desk team, managing schedules, promoting clinic services and memberships, and helping drive overall clinic growth.

If you are energetic, confident, organized, enjoy working with people, and are looking for an opportunity to grow into a strong leadership role, we would love to hear from you.

Responsibilities

- Oversee the day-to-day operations of the clinic and ensure smooth and efficient workflow
- Work directly at the front desk and provide a warm, professional experience to every patient
- Answer phones, respond to patient inquiries, manage bookings, cancellations, and rescheduling
- Check patients in and out and process payments, memberships, gift cards, and other transactions
- Ensure patients are offered the opportunity to rebook their next appointment
- Promote clinic services, promotions, retail products, and the Club MEx membership program
- Manage and optimize therapist schedules, appointment availability, cancellations, and no-shows
- Support and coordinate with Registered Massage Therapists and other wellness practitioners
- Train, coach, and support front-desk staff and maintain high customer-service standards
- Assist with hiring, onboarding, training, scheduling, and performance management of front-desk employees




- Handle patient concerns and complaints professionally and ensure appropriate follow-up
- Monitor clinic performance metrics, including bookings, rebooking, membership enrolment, patient retention, cancellations, and revenue
- Identify opportunities to increase bookings, improve patient retention, and grow clinic revenue
- Maintain accurate information using booking and clinic management systems such as Booker, Noterro, or similar platforms
- Ensure clinic policies, privacy requirements, administrative procedures, and safety standards are followed
- Monitor supplies, retail inventory, and general clinic needs
- Assist with opening and closing procedures and other daily administrative responsibilities
- Maintain a clean, organized, welcoming, and professional clinic environment
- Communicate effectively with ownership, staff, practitioners, patients, and external partners

Qualifications
- 2+ years of experience in clinic management, healthcare administration, hospitality, retail, customer service, or a similar environment
- Previous supervisory or management experience is strongly preferred
- Experience in a massage therapy, physiotherapy, chiropractic, medical, dental, or wellness clinic is an asset
- Strong customer-service and relationship-building skills
- Excellent communication and interpersonal skills
- Confident discussing services, memberships, and rebooking with patients




- Strong organizational and multitasking abilities
- Comfortable working with booking, scheduling, payment, and clinic management software
- Experience with Booker, Noterro, or similar platforms is an asset
- Strong computer skills
- Ability to coach, motivate, and hold team members accountable
- Ability to handle difficult customer situations calmly and professionally
- Strong attention to detail and ability to work independently
- Positive, reliable, energetic, and solution-oriented attitude
- Must be comfortable working at the front desk while managing clinic operations

What We Offer
- Competitive compensation based on experience
- Performance-based incentives
- Staff discounts and wellness benefits
- Opportunity to work with an established and growing wellness clinic
- Supportive and professional team environment
- Leadership and career-growth opportunities
- Opportunity to make a direct impact on patient experience and clinic performance

Schedule Full-time position with availability for evening and weekend shifts as required.

Why Join Us?

At Massage Experts Vaughan, the Clinic Manager is an important part of our success. You will have the opportunity to lead a team, build relationships with patients, improve clinic operations, and directly contribute to the growth of the business.

If you are looking for more than a traditional reception job and want an chance to develop your leadership, operations, customer-service, and business skills, we encourage you to apply.

Apply today and join our growing team at Massage Experts Vaughan!

Pay: $20.00 per hour

Benefits

- Company events
- On-site parking
- Store discount
- Wellness program

Work Location: In person

📌 Clinic Manager (Concord)
🏢 Massage Experts
📍 Concord