About Initio Medical Group

Initio Medical Group is a growing healthcare organization committed to delivering exceptional patient care through advanced medical imaging, innovative treatment programs, and strong partnerships across British Columbia’s healthcare system.

Our team works in a highly team-oriented, patient-centered environment where clinical excellence, operational efficiency, compassion, and accountability are equally important. As our organization continues to grow, we are looking for an experienced and highly engaged Clinic Operations Manager to lead the day-to-day operations of our clinic and support our team in delivering an exceptional experience for every patient.

The Opportunity

Reporting to senior leadership, the Clinic Operations Manager is responsible for the successful day-to-day operation of the clinic, including team leadership, patient experience, workflow management, operational performance, quality improvement, and administrative oversight.

This is a hands-on leadership position. The successful candidate will be visible and engaged within the clinic, understand what is happening across departments, proactively identify operational challenges, and work alongside the team to ensure patients receive safe, efficient, and compassionate care.

The Clinic Operations Manager will play an important role in creating a workplace where employees understand expectations, feel supported in their roles, and are accountable for delivering a consistently high standard of service.

Key ResponsibilitiesTeam Leadership & Performance

· Provide day-to-day leadership, direction, coaching, and support to clinic staff.

· Foster a positive, respectful, collaborative, and accountable workplace culture.

· Ensure employees understand their roles, responsibilities, workflows, and performance expectations.

· Monitor individual and team performance, including established KPIs and service standards.

· Conduct regular staff check-ins, performance discussions, coaching, and development planning.

· Support employee onboarding, training, competency development, and ongoing education.

· Coordinate staffing and clinic coverage to ensure operational needs are consistently met.

· Address employee concerns and performance issues professionally, consistently, and in collaboration with senior leadership when required.

· Facilitate effective communication between administrative, technical, clinical, physician, and leadership teams.

Clinic Operations

· Oversee daily clinic operations and ensure workflows run safely, efficiently, and consistently.

· Monitor appointment schedules, patient flow, staffing requirements, clinic capacity, and operational priorities.

· Identify workflow gaps, delays, bottlenecks, and opportunities for improvement.

· Ensure established policies, procedures, SOPs, and operational standards are followed.

· Support the implementation of new programs, services, technologies, and operational processes.

· Maintain appropriate clinic supplies and coordinate operational requirements with vendors and service providers.

· Escalate significant operational, staffing, clinical, safety, or patient concerns appropriately.





· Work collaboratively with senior leadership to achieve organizational and departmental goals.

Patient Experience

At Initio, patient experience is central to how we measure success.

The Clinic Operations Manager will:

· Champion a culture of compassionate, respectful, patient-centered care.

· Ensure patients feel informed, safe, respected, and supported throughout their experience.

· Monitor patient feedback and identify opportunities to continuously improve service.

· Support staff in navigating difficult or sensitive patient interactions.

· Respond to patient concerns and complaints professionally and compassionately.

· Ensuring communication with patients, families, referring providers, and members of the patient’s care team meets Initio’s standards.

· Reinforce the importance of accurate and timely documentation of patient and provider interactions.

Quality, Safety & Compliance

· Support compliance with applicable healthcare, privacy, occupational health and safety, and regulatory requirements.

· Ensure staff follow established privacy, confidentiality, infection prevention, safety, and documentation standards.

· Participate in quality assurance and continuous quality improvement initiatives.

· Support incident reporting, investigation, follow-up, and implementation of corrective actions when required.

· Maintain appropriate operational documentation and ensure required records are complete and current.

· Promote a culture where patient safety, employee safety, quality, and accountability are shared responsibilities.

Performance & Continuous Improvement

· Monitor operational and patient-service KPIs and work with staff to achieve established targets.

· Analyze clinic performance and identify trends, risks, and improvement opportunities.

· Develop action plans when performance falls below expectations.

· Recognize that performance metrics are one component of success and must be considered alongside patient complexity, operational circumstances, teamwork, quality, and patient experience.

· Support the development and refinement of workflows, policies, procedures, and operational tools.

· Participate in clinic growth initiatives and help operationalize new programs and partnerships.

What We’re Looking For The ideal candidate is an experienced healthcare leader who combines strong operational skills with genuine empathy for patients and employees.

Qualifications

· Minimum 3–5 years of progressive experience in healthcare operations, clinic management, medical administration, or a comparable healthcare leadership role.

· Previous experience supervising or managing employees in a healthcare environment.

· Diploma or degree in healthcare administration, business administration, health sciences, nursing, medical office administration, or a related discipline is preferred.

· Experience within diagnostic imaging,



medical specialty services, hospital operations, or another regulated clinical environment is considered an asset.

· Demonstrated experience managing clinic workflows, staffing, patient service, and operational priorities.

· Strong understanding of patient confidentiality, privacy, documentation, and healthcare professionalism.

· Experience with EMR/RIS/PACS or comparable healthcare information systems is an asset.

· Experience working within British Columbia’s healthcare environment is an asset.

The Person We’re Looking For

Beyond experience, we are looking for someone who:

· Leads with empathy while maintaining clear expectations and accountability.

· Is comfortable being highly visible and involved in day-to-day clinic operations.

· Notices problems and takes ownership of finding solutions.

· Communicates clearly, respectfully, and confidently.

· Can have difficult conversations when necessary.

· Remains calm and organized in a busy healthcare environment.

· Understands that excellent patient care depends on excellent teamwork.

· Is comfortable working with data, KPIs, and operational targets without losing sight of the patient behind the numbers.

· Builds trust with employees, physicians, patients, and healthcare partners.

· Is adaptable and comfortable working within a growing organization where processes and programs continue to evolve.

· Takes pride in creating an environment where both patients and employees feel supported.

What Success Looks Like

Success in this position means:

· The clinic operates smoothly and efficiently.

· Patients consistently receive compassionate, timely, high-quality service.

· Staff understand expectations and are supported in achieving them.

· Operational and patient-service KPIs are actively monitored and improved.

· Issues are identified early and addressed proactively.

· Policies and procedures are consistently followed.

· Communication between departments is strong.

· Leadership has clear visibility into clinic performance, challenges, and opportunities.

· The team works collaboratively and takes shared ownership of the patient experience.

Why Join Initio?

This is an opportunity to join a growing healthcare organization and have a meaningful influence on how care is delivered.

The Clinic Operations Manager will work closely with leadership and frontline teams and will have the opportunity to contribute to operational improvements, new programs, organizational growth, and the continued development of Initio’s patient-centered culture.

We are looking for someone who doesn’t simply want to manage a clinic but wants to help build an exceptional healthcare organization.

If you are an experienced healthcare leader who believes operational excellence and compassionate patient care should go hand in hand, we would love to hear from you.

Initio Medical Group is committed to creating a respectful and inclusive workplace. We thank all applicants for their interest; only those selected for further consideration will be contacted.

Pay: $27.00-$45.00 per hour

Benefits

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Clinic Operations Manager (Burnaby)
🏢 INITIO Medical Group
📍 Burnaby