Commercial Manager - MRO Services Reporting to the Director, Operational Services, the Commercial Manager is responsible for commercial leadership across Maintenance, Turnarounds, and Sustaining Capital operations. The role leads contract stewardship, proposal development, commercial governance, change management, claims management, contract negotiations, rate reviews, and protection of Bird's contractual interests.

The Commercial

Manager works closely with Operations leadership to ensure commercial risk is managed, contractual entitlement is captured, and client agreements remain aligned with market conditions and business objectives.

Commercial Management

Lead commercial and contract stewardship across assigned MRO portfolios. Own change management processes including identification, quantification, pricing, entitlement development, negotiation, recognition, and recovery. Lead claims management activities including preparation of contractual entitlement narratives, supporting documentation, cost and schedule impact quantification, justification packages, negotiation, and resolution.

Develop and maintain commercial risk and opportunity registers. Provide commercial leadership and guidance to Operations, Project Controls, Estimating, and project teams.

Contract Management

Lead administration and stewardship of Master Service Agreements (MSAs), alliance agreements, work orders, purchase orders. Partner with Operations and clients to maintain commercial alignment throughout the contract lifecycle. Lead annual and periodic commercial reviews including labour escalations, market adjustments, productivity impacts, and risk allocation reviews.

Develop and negotiate rate updates resulting from collective bargaining agreements, labour market pressures, legislative changes, productivity impacts, and changing market conditions. Lead contract renewals, extensions, rebids, amendments, and strategic client negotiations. Lead proposal development and commercial strategy for maintenance,



turnaround, sustaining capital, and project opportunities.

Serve as the commercial lead and coordinator for cross-functional proposal teams. Steward all proposals through the company governance framework, toll-gate reviews, risk assessments, approvals, and executive sign-offs. Develop commercial qualifications, assumptions, labour strategies, and risk assessments for bid submissions and RFP responses.

Coordinate

Operations, Estimating, Project Controls, HSSE, Commercial, and Executive stakeholders through the proposal lifecycle. Support client presentations, clarification meetings, negotiations, and contract award activities.

Audit Management

Coordinate audit schedules, resources, and stakeholder participation across project teams Serve as the primary commercial point of contact during client audits. Lead interactions with client audit teams, project management, operations, procurement, payroll, and finance personnel. Identify commercial, contractual, and compliance risks revealed through audit activities.

Leverage audit outcomes to improve commercial processes, contract management practices, and project controls. Develop corrective action plans and monitor resolution of audit findings. Implement process improvements to strengthen controls and reduce future audit exposure.

Coach operational teams on contracts, change management, commercial practices, and governance expectations. Develop commercial standards, procedures, templates, and best practices. Mentor project personnel in contract administration, claims avoidance, and entitlement management.



10+ years of industrial construction, maintenance, turnaround, or sustaining capital experience. ~ Proven commercial leadership experience supporting major industrial operations. ~ Ideal candidates will have previous experience as a Project Manager, Construction Manager, Business Manager, Operations Manager, or Senior Contracts/Commercial Manager. ~ Demonstrated experience leading contract negotiations, rate reviews, proposals, commercial claims, and client relationship management. ~ Strong negotiation, communication, relationship management, and problem-solving skills.

The Commercial

Manager is the commercial leader for the MRO business, responsible for contract stewardship, proposal development, change and claims management, commercial governance, contract renewals, rate negotiations, and protection of Bird's contractual and commercial interests throughout the lifecycle of maintenance, turnaround, and sustaining capital agreements. As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast.

Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. We built our name on quality. Rooted in a solid foundation, we adapt and grow to face the future.

At Bird, we value Diversity, Equity, and Inclusion (DE&I;) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an workplace of continuous learning, and never compromising on our values. #

📌 Commercial Manager - MRO Services (Edmonton)
🏢 Bird Construction
📍 Edmonton