Requisition Title: Senior Solution Designer - CRM Solution Analysis & Design Collaborate with the Senior Solution Architect to develop solution options, assess alternatives, and recommend optimal Dynamics 365 solution approaches aligned with enterprise platform objectives. Analyze business requirements across permitting, licensing, compliance, enforcement, and case management programs and translate them into detailed CRM solution designs. Conduct current-state assessments of business processes, applications, and CRM capabilities to identify opportunities for standardization, consolidation, and reuse.

Evaluate Microsoft

Dynamics 365 out-of-the-box capabilities before recommending custom configuration or development solutions. Define detailed functional and technical solution designs that support reusable enterprise business capabilities across multiple lines of business. Produce detailed solution design documents, functional specifications, configuration specifications, process flows, user stories, and technical requirements.

Design solutions using Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, and related Microsoft platform capabilities. Business processes and workflows, Case management processes, User journeys, Forms and screens, Business rules, Security models, Role-based access controls, Solution components and configurations. Define configuration approaches and detailed requirements for customizations including plugins, PCF controls, custom APIs, workflow extensions, and Azure-hosted components where required.

Support the design of multi-tenant CRM solutions including business units, security roles, data segregation, and reusable configuration models. Data & Integration Design Define and document business data requirements, entity models, relationships, data mappings, and data quality requirements within Dataverse. Support the design of integrations between Dynamics 365 and enterprise platforms including portals, document management systems,



identity management solutions, GIS platforms, enterprise data platforms, and integration services.

Develop interface requirements, business integration specifications, and data exchange requirements to support enterprise integration architecture. Contribute to data migration strategies and legacy system transition approaches. Identify solution risks, product limitations, implementation challenges, and provide practical recommendations and mitigation strategies.

CRM Solution Design and Solution Options (60%) Designing and implementing enterprise CRM solutions using Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform. Analyzing business requirements across permitting, licensing, compliance, enforcement, inspections, case management, or customer service programs and translating them into detailed solution designs. Conducting current-state assessments, gap analyses, and solution options evaluations to identify opportunities for business process standardization, consolidation, and reuse.

Developing solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches. Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, Security Roles, Business Rules, Plugins, PCF Controls, Custom APIs. Evaluating out-of-the-box Dynamics 365 capabilities and defining configuration-first approaches before recommending custom development.

Producing detailed functional designs, solution specifications, process models, user journeys, and implementation-ready documentation.



7+ years of CRM solution design experience. ~5+ years of Microsoft Dynamics 365 and Power Platform experience. ~ Experience designing and implementing enterprise-scale CRM or case management solutions. ~ Solid business process modelling, requirements analysis, and solution design skills. ~ Demonstrated experience producing implementation-ready solution specifications and design artifacts. Designing conceptual and logical data models using Dataverse. Defining business entities, relationships, data mappings, and data quality requirements.

Supporting data migration and system transition initiatives. Understanding of enterprise integration patterns and data governance principles. Collaborating with Solution Architects, Business Analysts, Product Owners, Developers, Project Managers, Infrastructure Teams, Integration Teams, and Security Teams.

Communicating solution recommendations, risks, constraints, and design decisions to business and technical audiences. Reviewing solution configurations and development deliverables to ensure alignment with approved designs and architecture standards. Supporting testing, deployment planning, production readiness, and implementation activities.

Identifying solution risks, dependencies, and implementation challenges and developing mitigation strategies.

Experience supporting large and complex enterprise CRM implementations. Strong stakeholder management, facilitation, communication, and relationship-building skills. Proven ability to manage multiple priorities and deliver high-quality outcomes.

Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms. Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows.

Data Flow Diagrams Azure Solutions Architect

Expert certification. #

📌 Concepteur technique senior / Senior technical Designer (Toronto)
🏢 NLB Services
📍 Toronto