Lead the concierge team as a Team Lead with FirstService Residential and make a difference in property management. Your expertise in customer service will shine every shift!

The Team

Lead will train and oversee concierge staff, instilling a passion for excellence while managing peak concierge hours. This role requires at least two years of hands-on customer service experience and a commitment to problem-solving. Your guidance will empower the team to provide unforgettable service to residents. Key Responsibilities:

- Supervise and train concierge staff effectively
- Be the main point of contact during peak hours
- Solve problems and foster a cohesive team environment
- Deliver high-quality customer service consistently
- Ensure safety compliance while patrolling the property Requirements:
- Minimum of two years of customer service experience
- Experience in a supervisory role is preferred
- Solid written and spoken English skills
- Ability to speak Mandarin or Cantonese is an asset
- Capacity to work in varying conditions outdoors Use your leadership and customer service skills to enhance the FirstService Residential community.

📌 Concierge Team Lead at FirstService Residential (Burnaby)
🏢 FirstService Residential Canada
📍 Burnaby