As a Contract Management Senior Specialist you will play a critical role in driving vendor relationships, optimizing third‑party performance, and enabling strong business outcomes through strategic sourcing, contracting, and partnership management. You will collaborate across multiple business areas to ensure we secure competitive agreements, manage risks effectively, and deliver exceptional service to our internal stakeholders and customers.

Key Accountabilities

1. Vendor Contracting

- Provide leadership and subject‑matter expertise across procurement projects and outsourcing initiatives, including the development, negotiation, and management of low and medium risk contracts.
- Lead collaborative contracting activities with key stakeholders—including Business Units, Procurement, Legal, Risk, and Vendor Governance—covering RFIs, RFPs, MSAs, SOWs, amendments, change requests, and NDAs.
- Ensure best‑in‑class service delivery and competitive commercial agreements by engaging appropriate stakeholder groups and adhering to required project, operational, procurement, and risk frameworks.
- Act as a trusted advisor, ensuring alignment with all Procurement policies, sourcing best practices, and enterprise standards related to third‑party contracting.

2. Relationship Management

- Build proactive and trusted partnerships with stakeholders, Procurement, Legal, Risk, and Vendor Governance teams to identify cost‑effective, innovative solutions that enhance product and service delivery.
- Partner closely with Vendor Governance Risk Management, Vendor Information Security Management, and Operational Risk to appropriately assess, mitigate, and manage third‑party risk.
- Serve as a key liaison between vendors and business units, fostering strong collaboration, maintaining strategic alignment, and ensuring vendors are positioned to deliver optimal performance and innovation.

3. Vendor Performance Management

- Oversee compliance with all enterprise risk policies and ensure that vendors meet requirements set out by Vendor Governance—such as risk assessments, scorecards, audits, and business continuity planning.
- Develop deep expertise in existing and future contracts, ensuring a full understanding of vendor obligations and performance expectations.
- Establish, track, and report on KPIs and SLAs to measure vendor performance and identify gaps or issues requiring corrective action.
- Conduct regular performance reviews, operational meetings, and touchpoints to ensure strategic alignment, address emerging issues, and strengthen vendor accountability.

4. Issue Management

- Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.




- Act as the primary escalation point for complex vendor‑related issues, driving root‑cause analysis and long‑term corrective actions.

Qualifications:

- Bachelor’s degree or equivalent business experience, with 3+ years of experience in Procurement, Strategic Sourcing, or Vendor Management.
- Solid knowledge of insurance business operations, procurement processes, sourcing methodologies, contract law, and regulations relevant to third‑party engagements.
- Proven ability to build solid internal and external relationships and navigate complex stakeholder environments.
- Excellent collaboration, negotiation, and influencing skills, with the ability to balance business needs, vendor capabilities, and contractual obligations.
- Excellent communication and presentation skills, including experience presenting to senior and executive audiences.
- Strong analytical, problem‑solving, consulting, and conflict‑management skills.
- Highly self‑motivated with a strong drive for quality outcomes and the ability to achieve results through cross‑functional or indirect resources.
- Demonstrated project management experience.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Contract Management Senior Specialist (London)
🏢 Manulife Financial
📍 London