CONTRACT INFORMATION TECHNOLOGY ASSISTANT Homes First Society develops and provides affordable, reliable housing and support services to break the cycle of homelessness for people with the fewest housing options. Contract, Full-time Location(s): 90 Shuter (and other sites) Hours of Work: Monday to Friday, 9am-5pm Contract duration: starting ASAP, 6-month contract The IT Assistant reports to the IT Manager and is responsible for providing technological support to all shelter and supportive housing locations within the organization and adheres to the mission statement and policies & procedures of Homes First Society. Administration of email and various system accounts Maintain inventory and take care of tools and equipment Hardware / software configuration, installation and support Conducting and documenting system security tests, strategies and procedures Offers technical support to users by responding to questions and concerns Improves system performance by solving problems and recommending effective changes Drive to various work sites to perform installations and troubleshooting Support all associated service equipment for organization: Internet, Routers, switches, Security DVR/NVRs, cellular (Smart Phones), Smart TVs, printers, fax machines, analogue/digital Voip/SIP, phone systems, door entry systems, Audio/Video Equipment, and Software Install, test, troubleshoot and repair as required by request of IT Manager Provide excellent service and educating staff on products and services Administrative duties such as updating work orders/tickets, equipment stock, and keep detailed,



accurate information for sites technology Maintain cooperative working relationships with staff and interact positively with tenant populations who have experienced homelessness, mental health and addictions Periodically updates knowledge base by maintaining personal networks and participating in training opportunities Must have own car and valid G license Completion of post-secondary education in information technology or related field or equivalent combination of education and experience Solid grasp of desktop Operating Systems, software including Microsoft Office, and anti-virus applications for both desktops and laptops Knowledge of networking topology and protocols Proven technical, analytical and problem solving skills Previous help desk experience is an asset Experience working with people who have experienced homelessness, mental health, and/or addictions is an asset The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First

Society does not use Artificial Intelligence to screen, assess or select applicants for internal postings. Please no phone calls, only those people selected for interviews will be contacted. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

📌 CONTRACT INFORMATION TECHNOLOGY ASSISTANT (Toronto)
🏢 Homes First
📍 Toronto