Date posted: August 20, 2026

Pay: CA$21-$26 Pending experience

Job Type: Full Time, office environment

Company Overview:

Coastal Heat Pumps is a family-oriented residential HVAC company based on South/Central Vancouver Island, operating from Victoria to Chemainus. Our goal is to lead the industry in providing the most comfortable indoor climate to every home in the communities we serve.

We are seeking an experienced Customer Service Representative/Parts Coordinator to join our team. This is an excellent opportunity to advance your career with a company that offers competitive wages and benefits, training, and a excellent work-life balance in a professional environment.

:

As our Customer Service Representative/Parts Coordinator, you'll be the first point of contact for our customers. From booking appointments, dispatching technicians, and helping walk them through basic troubleshooting, while also keeping our service parts process running smoothly behind the scenes. You'll work closely with wholesalers and suppliers to track parts orders and manage warranty claims, all while keeping our CRM records accurate and up to date.

It's a role that blends front-line customer service with coordination and problem-solving, ideal for someone who's organized, personable, and comfortable juggling priorities in a fast-paced office.

Coastal Heat Pumps is an equal opportunity employer.

Responsibilities:

- Provide excellent customer service while communicating clearly and precisely
- Learning, comprehending, and providing basic HVAC troubleshooting to customers
- Schedule appointments and dispatch technicians in a timely and efficient manner
- Convert incoming customer calls into booked service appointments
- Handle e-mails, inbound calls as well as outbound calls
- Handle customer concerns and efficiently relay information to reporting managers




- Record information accurately and maintain customer records in a CRM system
- Communicate with colleagues, customers and vendors in a professional and timely manner
- Process payments, file, data entry, and other assigned tasks
- Greet clients as they enter our office and assist them with their inquiries
- Manage and maintain the service parts process
- Communicate with wholesalers and dealers for follow-ups while tracking and scheduling service parts jobs
- Apply for service parts and labor warranty claims, and follow up on payment and credit processes

Qualifications:

- Excellent verbal and written communication skills
- Conflict resolution skills in a calm and solution-oriented manner
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency with software systems including CRM (Service Titan Preferred), Excel, Word, Outlook, etc.
- Proficient typing skills with a high degree of accuracy (50+ WPM preferred)
- Experience with front desk or administrative work is preferred
- High school diploma is preferred
- HVAC knowledge is preferred
- Experience with parts/warranty process is preferred
- Have a passion for being a team player & helping others!

Benefits:

- Dental care
- Vision care
- Extended health care
- Health Spending Account
- Wealth Spending Account
- RRSP matching program
- Life insurance
- Casual dress code
- Opportunities for job performance bonus’
- Company events

Schedule:

- Monday-Friday 8:00 am-4:30 pm unless otherwise agreed upon

Pay: $21.00-$26.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Ability to commute/relocate:
- Victoria, BC V8Z 1C1: reliably commute or plan to relocate before starting work (required)

Experience:
- Customer service: 2 years (required)

Location:
- Victoria, BC V8Z 1C1 (required)

Work Location: In person

📌 CSR & Parts Coordinator (Victoria)
🏢 Coastal Heat Pumps Co.
📍 Victoria