Position Overview

APPS Transport Group is pleased to invite internal applications for the position of Customer Care Specialist supporting the TJX account. This role is responsible for coordinating customer service activities, supporting operational execution, and contributing to a high standard of service delivery that strengthens customer relationships and operational efficiency.

The successful candidate will demonstrate professionalism, accountability, strong communication skills, and the ability to work collaboratively within a fast-paced transportation setting.

Reporting Structure

Road Operations Manager

Duties

- (Duties include but are not limited to the following)
- Receive and process customer pickup requests via phone, email, and fax, ensuring accurate entry into TMW for dispatch execution
- Track and trace shipments and provide timely updates and documentation to customers
- Prepare, analyze, and distribute customer shipment reports and summaries
- Coordinate recovery and resolution of failed or OSDR shipments to ensure customer satisfaction
- Manage urgent or “hot” shipments and communicate requirements to operational teams
- Respond to customer inquiries and escalate concerns as appropriate
- Collaborate with Dispatch, Dock Operations, Linehaul, Billing, Brokerage, Sales, and related departments to support shipment execution
- Provide cross-coverage and operational support during team absences or increased workload periods




- Maintain accurate records and comply with company policies, procedures, and service standards

Qualifications

- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in Transportation industry preferred.
- Previous experience in a customer service role preferred but not required.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computer systems and various software applications - MS Office, TruckMate.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A positive attitude and a commitment to delivering outstanding customer service

Computer Applications Used

- TMW / TruckMate, Dispatch Systems, Trip Tracer, Command Pages, Microsoft Excel, Word, Outlook, and related business applications.

Join us as we strive to provide exceptional care to our customers while fostering a supportive work workplace! Job Types: Full-time, Permanent

Pay: From $47,500.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Experience:
- CS: 2 years (required)

Language:
- English (required)

Work Location: In person

📌 Customer Care Account Specialist - TJX (Vaughan)
🏢 APPS TRANSPORT GROUP - Oakville Teminal
📍 Vaughan