Enhance customer engagement as a Branch Support Representative with Fairstone Bank.

Your role will ensure effective communication and support within our financial services branch network. Reporting to the Senior Manager of Credit and Customer Engagement, you will manage service requests from branch employees, facilitate account management, and assist in loan processing. Your foundational IT and financial understanding will guide effective resolutions to complex inquiries, ensuring compliance and operational efficiency in our alternative lending services. Key Responsibilities:

- Address service requests from internal clients effectively
- Assist in managing client accounts and processing loans
- Authorize monetary account adjustments as necessary
- Liaise with central departments for information sharing
- Assess and dispatch issues to relevant departments Requirements:
- Minimum 1 year in a call center or similar role
- Robust problem-solving and analytical skills
- Proficiency in French and English for communication
- Attention to detail and accuracy
- Flexibility to adapt to evening and weekend shifts Utilize your skills in problem-solving and communication to support Fairstone Bank's mission in customer service excellence.

📌 Customer Engagement at Fairstone Bank (Montreal)
🏢 Fairstone Bank
📍 Montreal