Join Pillway as a Customer Experience Agent to revolutionize patient support in a cutting-edge healthcare technology setting. Utilize your strong communication abilities to assist customers and resolve inquiries effectively.
You will be essential in managing customer-related issues, handling technical glitches, and collaborating with teams to ensure comprehensive solutions. This role demands a solid understanding of CRM systems and the ability to provide bilingual support in both English and French. Your contributions will directly affect the customer experience and pharmacy operations.
Key Responsibilities:
• Manage and track customer inquiries and tickets in CRM • Escalate complex issues efficiently to relevant teams • Assist with marketing campaign-related customer calls • Troubleshoot app and payment issues with key stakeholders • Collaborate with Pharmacy Experience Specialists for support
Requirements: • Strong customer service experience preferred • Excellent communication skills in French and English • Familiarity with CRM systems for issue tracking • Effective problem-solving skills for diverse inquiries • Dedicated to ensuring customer satisfaction and seamless service
Become part of Pillway's commitment to transforming healthcare through cutting-edge technologies and excellent customer service.